Parts and Logistics Coordinator

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

The Parts & Logistics Coordinator supports the Customer & Field Service functions by maintaining appropriate inventory levels, ensuring parts and products are shipped to the customers in a timely fashion and fielding basic customer calls.

Responsibilities (Essential Functions):

• Pulling and Shipping parts for field personnel
• Coordinate, maintain and track diagnostic field equipment
• Assist with fielding initial customer calls
• Handle RMA (Return Material Authorization) processes, including returns and repairs
• Work with vendors and internal supply chain teams to resolve shortages or delays
• Coordinate order entry, procurement, and shipment of parts (FedEx, UPS, freight, etc.)
• Ensure accurate documentation and record-keeping in CRM/ERP systems
• Coordinate order entry, procurement, and shipment of parts (FedEx, UPS, freight, etc.)

• Shipping experience
• Excellent conceptual, oral and written communications, and interpersonal skills
• Customer focused and team oriented
• Experience handling technical equipment
• Working knowledge of MS Office tools include Word and Excel
• Willing to learn and utilize customized computer applications
• Action oriented and follow-through with commitments in a timely manner
• Ability to lift 50 lbs