Shift lead

Shift Lead is a leadership position that plays dual roles as a Clinic Service Coordinator (CSC) and/or veterinary assistant/technician while ensuring continuity and operational support across all shifts. Responsibilities Perform CSC and veterinary assistant/technician duties, including client recruitment, routing, client education, documentation, financial management, surgery assistance, and administrative functions. Prioritize duties with an approximate split of 20% leadership and 80% paraprofessional work, using good judgment to maximize hospital productivity. Lead the paraprofessional team: assist the Practice Manager with scheduling, training, supervision, and choosing new team members. Maintain quality and safety: keep records complete, monitor equipment, enforce sterilization and safety protocols, and ensure all hospitalized pets are properly prepped. Support the Practice Manager in labor management, identifying bottlenecks, and improving medical operations. Drive client service excellence: model the Five Principles, manage client conversations, resolve issues, and promote Optimum Wellness Plans and other services. Communicate effectively among associates, clients, hospital leadership, Central Team Support, and field leadership. Maintain Banfield dress, grooming, and safety guidelines. Other job duties as assigned. Qualifications and Competencies Leadership: priority setting, approachability, directing others, conflict management, customer focus, motivating others. Functional: peer relationships, communication skills, functional/technical skills, action orientation. Capabilities and Experience (Can Do) Multi‑tasking: shift attention among many tasks quickly and accurately. Organizational ability: systematic planning, cutting through confusion. Problem solving: identify, analyze, and resolve problems with practical solutions. Intellectual ability: follow written, oral, or diagram instructions precisely. Mathematical ability: perform basic calculations, convert units. Computer skills: comfortable using computers and specialized software. Attitudes (Will Do) Initiative, integrity, cooperativeness, flexibility, independence, and resilience. Special Working Conditions Work with animals of various species; may require more than 40 hours per week, including weekends and evenings. Moderately high noise level; ambulatory work to be performed. Must lift, carry, or move up to 50 pounds. Requires good hand‑eye coordination and visual acuity. Exposure to animals, anesthesia, radiation, biological hazards, and controlled substances. Experience, Education, and/or Training Associate’s degree or veterinary technician certification/licensure preferred, or equivalent education and experience. Two years of experience in a healthcare, veterinary, or service industry is required; six months at Banfield preferred. Prior supervisory experience preferred. Medical background with veterinary terminology training preferred. Pay Range $20.35 – $26.00 hourly, adjusted by experience, skill level, education, location, and applicable minimum wage laws. Benefits Medical, Dental, and Vision Insurance. 401(k) and Roth retirement plans with company match. Student Debt Relief Program for full‑time veterinarians. Paid Time Off and Holidays. Mental Health and Wellbeing Resources, including free coaching and counseling. Associate Life Insurance (company‑paid) and optional supplemental coverage. Company‑Paid short‑ and long‑term disability. Flexible Spending Accounts. Health Savings Account. Paid Parental Leave for birth and adoption. Continuing Education Allowance for eligible positions. Back‑up child and elder care and family support resources. Fertility and family‑building support. Digital Exercise Therapy. Voluntary protection benefits. Legal plan covering a wide range of needs. Identity protection service. Commuter benefits. Three free Optimum Wellness Plans for pets. Exclusive discounts on products and services. The Five Principles Quality – The consumer is our boss; quality is our work. Responsibility – Demanding total responsibility from ourselves and others. Mutuality – A shared benefit that endures. Efficiency – Use resources fully, waste nothing, and do only what we can do best. Freedom – Shape our future with profit and freedom. Banfield Pet Hospitals is a community of caring people dedicated to a better world for pets and committed to an inclusive environment where every associate can thrive. #J-18808-Ljbffr A Caring Doctor (Minnesota), P.A.