Account Manager

Company Description Universal Steel America is a leading North American specialty steel plate fabricator serving wind, power generation, pressure vessel, offshore oil and gas, mining, and heat transfer applications. As a subsidiary of the global Salzgitter AG Group, the company benefits from an international network with locations across Europe, Africa, and the United States, including Crete, IL and Houston, TX. Universal Steel America supplies a wide range of plate steel, including pressure vessel, chrome, tooling, high-strength, extra high-strength, abrasion-resistant, and structural grades. The company is equipped to process complex components and focuses on delivering high-quality processed parts tailored to demanding industrial requirements. Team members work in a technically driven environment with strong emphasis on precision, reliability, and customer service.

Role Description This is a full-time, on-site Account Manager role based in Houston, TX. The Account Manager will manage and grow a portfolio of industrial and manufacturing customers, serving as the primary point of contact for inquiries, quotes, and orders. Responsibilities include understanding customer requirements, preparing and following up on proposals, coordinating with production, engineering, and logistics teams, and ensuring accurate and timely delivery of steel plate and processed components. The role involves monitoring project timelines, resolving issues, managing contract terms, and maintaining detailed records in CRM and ERP systems. The Account Manager will also identify new business opportunities, participate in pricing discussions, provide sales forecasts, and contribute to continuous improvement in customer experience and internal processes.

Qualifications

• Customer relationship management skills, including building long-term partnerships, handling inquiries, and providing responsive, solution-oriented support.
• Sales and account management capabilities, such as prospecting, pipeline management, negotiating terms, and achieving revenue and margin targets.
• Experience in industrial, manufacturing, or metals/steel environments, with the ability to understand product specifications, drawings, and basic technical requirements.
• Strong organizational, time management, and follow-up skills to manage multiple accounts, quotes, and orders simultaneously with attention to detail.
• Proficiency with CRM and ERP systems, as well as MS Office (Excel, Outlook, Word) for reporting, documentation, and communication.
• Effective written and verbal communication skills for collaborating with customers and internal stakeholders across operations, engineering, and logistics.
• Ability to work on-site in Houston, TX, in a fast-paced, team-oriented environment, with a commitment to safety and quality.
• Bachelor’s degree in Business, Engineering, or a related field, or equivalent combination of education and relevant experience.
• Prior experience in steel plate, metal fabrication, or related sectors is required.