Customer Care Agent

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year. OUR COMMITMENT TO SAFETY At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com. WORK TYPE: Onsite - Monday through Friday LOCATION DETAILS: Memphis, Tennessee Headquarters - 711 N Front Street WORK HOURS: 8 am - 5 pm CST HOW YOU WILL MAKE AN IMPACT Varsity Spirit Customer Care Agent is an energetic and team-oriented individual who enjoys working in a fast-paced environment. WHAT YOU WILL DO Process customer calls with an EPIC APPROACH: Etiquette at all times, Proper procedure, Initiates problem solving, and Closure/ follow up, depending on the nature of the call. Utilize team approach throughout conversation referencing co-working agents, sales force, and other departments, to ensure customer needs are met regarding our product and services we offer to our customer base. Mail out catalogs and swatches daily. Answer customer service emails. Special project involvement. Proficient keyboarding skill. Ability to multitask in a high pace environment. Cross training with accounting and sales support. Reception coverage. QUALIFICATIONS Knowledge/Skills/Abilities Maintain a positive, encouraging attitude at all times. Excellent verbal and written communication. Task-oriented and self-motivated. Systems/Applications Contact Center Management (phone system) Salesforce (CRM) OMS (Order Management System) AS400 JDEdwards Microsoft Office (Excel, Word, etc.) EDUCATION/EXPERIENCE Associates Degree in Public Relations, Marketing, or English or equivalent. Prior experience demonstrating success in a Customer Service oriented position. PHYSICAL REQUIREMENTS Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis. The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. JOIN THE BEST TEAM IN SPORT & SPIRIT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT. OUR VALUES Service - We lead with heart. We champion community. Passion - We love what we do. It fuels our purpose. Integrity - We do what we promise. We own our actions and decisions. Respect - We earn it by giving it. Because everyone deserves it. Innovation - We never stop striving to be better. For ourselves and our community. Transparency - We are committed to openness and honesty in everything we do. OUR BENEFITS We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include: Comprehensive Health Care Benefits HSA Employer Contribution/ FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short-Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups Access to Financial Coaching and member-owned Credit Union St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment! Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability. #J-18808-Ljbffr