Customer Care Agent

Overview VARSITY SPIRIT, A VARSITY BRANDS COMPANY – THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK. For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. Job Details Work type: Onsite – Monday through Friday Location: Memphis, Tennessee Headquarters – 711 N Front Street Work hours: 8am – 5pm CST How You Will Make an Impact A Varsity Spirit Customer Care Agent is an energetic and team‑oriented individual who enjoys working in a fast‑paced environment. Responsibilities Process customer calls using an EPIC approach: Etiquette, Proper procedure, Initiate problem‑solving, and Closure/follow‑up, depending on the nature of the call. Utilize a team approach throughout the conversation, referencing co‑working agents, sales force, and other departments to ensure customer needs are met regarding our products and services. Mail out catalogs and swatches daily. Answer customer service emails. Participate in special projects. Maintain proficient keyboarding skills. Multitask in a high‑pace environment. Cross‑train with accounting and sales support. Provide reception coverage. Qualifications Maintain a positive, encouraging attitude at all times. Excellent verbal and written communication skills. Task‑oriented and self‑motivated. Proficiency with systems and applications: Contact Center Management (phone system), Salesforce (CRM), OMS (Order Management System), AS400, JDEdwards, Microsoft Office (Excel, Word, etc.). Education/Experience: Associate’s Degree in Public Relations, Marketing, English or equivalent. Prior experience demonstrating success in a Customer Service–oriented position. Physical Requirements Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis. The physical demands described above are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Benefits Comprehensive Health Care Benefits HSA Employer Contribution/ FSA Opportunities Wellbeing Program 401(k) plan with company matching Company‑paid Life, AD&D, and Short‑Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups Access to Financial Coaching and member‑owned Credit Union St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment #J-18808-Ljbffr