Practice Administrator / Market Leader, Orlando

Practice Administrator / Market Leader, Orlando

Bluebird Kids Health

Position :Practice Administrator/ Market Leader,Palm Beach County

Reports To: General Manager, Florida

Role Type: Exempt

AboutBluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive . We offer comprehensive, evidence-based primary and urgent care services to children and their families, witharound-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs,outstandingchild and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health seeks an experienced operator and businessmanagerto lead itsPalm Beach Market, ensuring alignment with Bluebird Kids Health's mission, vision, values, and organizationalobjectives. Under the leadership of the General Manager (GM)and in close collaboration with the Medical Directorof Palm Beach, theMarketLeaderwill have overall accountability for delivering market-level growth,operating, financial, quality, and patient experience outcomes. They will drive the deployment of the Bluebird Kids Health care model, ensuring alignment with quality and total cost of care targets. This role requires a strategic and analytical mindset to drive growth through advanced healthcare management practices, data-driven decision-making, and continuous process improvement.

WhatYou’llDo

Operational Leadership:

• Lead, oversee, and manage day-to-day operations across all in-market locations, ensuring goals related to clinical quality, patient experience,operating, and financial performance are met or exceeded.
• Oversee key performance indicators and drive achievement of all strategy deployed goals and other key operating metrics.
• Lead and develop site-based leadership teams, fostering a culture of continuous improvement, and operational excellence.
• Collaborate withMarketMedical Director to prioritize clinical and operationalinitiatives,monitorkey performance indicators, and drive operational, growth, quality, and safetyimprovements.
• Ensure that processes across clinical, administrative, and operational functions are standardized to drive efficiency, quality care, and scalability while adapting to evolving business needs.
• Lead thedevelopment, implementation, and continuous improvement of standard operating procedures (SOPs) to support the growth and operationalexcellenceof a key market in a rapidly scaling organization.
• Own and implement strategies for driving operational efficiency, whilemaintaininga focus on the pediatric patient’s care journey and experience.
• GrowthandFinance:
• Drive aggressive in-market growth initiativesfocused onword of mouthgenerationleveragingpatient experience in practice, staff engagement and in office marketing tools.
• Drive patient retentionand loyaltythrough patient engagement and experience initiatives.
• Partner with Growth & Community outreach to develop and execute strategies for growth, patient retention, and disenrollment management.
• Drive the financial performance of the market, including the management of operating budgets.Monitor and analyze financial performance, providing regular reports to senior management on variances to growth, revenue generation,and cost control.
• Oversee end to end patient journey ensuring patients and their families’ needs are met or exceeded while ensuring efficient use of Bluebird Kids resources.
• Ensure that operations are designed and executed to promoteateam-basedmodelcarethat ensures exceptional, evidence-based care delivery.
• Collaborate with clinical teams to lead performance measurement andprocessimprovement initiatives toquality, safety,andthepatientexperience.
• Manage patient/family feedback, lead service recovery efforts, develop engagement strategies to boost experienceand retention,monitorsurvey and review data for improvements, and ensure all sites deliver consistent, high-quality service aligned with organizational goals

TeamDevelopment & Talent Management:

• Directlyrecruit,retain, develop, and manageall market-based site supervisors who oversee reception, medical assistant, and other support staff.
• Collaborate with theMarketMedical Director to support provider needs inmarket.
• Mentor and coachnon-provider personnel,fostering professional growth and preparing supervisors and staff for future roles within the organization.
• Review workload demands to ensureappropriate staffing.
• Lead recruitment efforts to ensure that all practices are staffed with highly qualified healthcare professionals and support staff.
• Conduct performance evaluations, manage disciplinary actions when necessary, and promote an environment that supports staff retention.

Technology and Systems Management:

• Ensure all locationsoperatewith up-to-date technology and that the staff is trainedinsystem usage, including hardware as well as clinical and administrative software.
• Collaborate with the IT team to troubleshoot technical issues and ensure cybersecurity standards are met for both patient data and operational processes.
• Monitor and improve the effectiveness of data collection, reporting, and analysis to improve practice efficiency, including tracking clinical outcomes and operational performance metrics.

Regulatory Compliance:

• Serve as a champion of Bluebird Kids Health’s Integrity & Compliance Program, in partnership with Human Resources and General Counsel.
• Ensure all operations and business activities meet relevant federal and state laws, regulations, and requirements.

Other Duties as Assigned

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WhatYou’llNeed

Education and Experience

• 5+ years of experience working in a general management or operational role ideally with at least2 yearsof experience successfully managing a P&L in a medical group, health system, or othermulti-sitehealthcare delivery organization.
• Track recordof driving growth, financial,operating, people and quality results in a multi-site, care delivery organization.
• Bachelor’s degree in healthcare administration,businessadministration, ora relatedfield (master'sdegree preferred).
  

Skills and Abilities

• Excellent organizational, communication, and leadership skills, capable of motivating and driving teams to exceed expectations.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions. Proficiencyin data analytics, financial modeling, and performance managementa must.
• Ambitious and driven; able to set meaningful goals and engage theexpertise, talent, best-thinking, and creativity of others to achieve them.
• Ability to manage high-stress situations and act with professionalism and tact.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Proven ability to collaborate with colleagues,physiciansand teammates to createresults-driven, team-oriented environment while fostering the Bluebird Kids Health culture.
• Ability to work effectively in a dyad leadership model, collaborating closely with a clinical leader (North Florida Medical Director) to achieve both operational and clinicalobjectives.
• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Proficient in practice management software, EHR systems, and Microsoft Office Suite.
• In-depth knowledge of federal and state healthcare regulations and compliance standards.

Bluebird Kids Healthis an Equal Employment Opportunity Employer. Weembrace the richness of diversity anddo not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths toacquiretheir skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply.We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.

As set forth in Bluebird Kids Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

What We Offer

• The opportunity to lead best-in-class launch operations and growth activities within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives and, for some roles, equity participation.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs including employeeassistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts,short- and long-termdisability benefits, and other exclusive employeebenefits).
• Generouspaid time off.