Guest Service Representative I - Hospitality

Job Description

Job Description

Job Title: Guest Service Representative
Company: Highway West Vacations
Location: Danforth Bay Camping & RV Resort - New Hampshire
Status: Full-Time, Seasonal, Non-Exempt
Supervisor: Guest Services Director

The Guest Service Representative / Front Desk Clerk at Danforth Bay is responsible for welcoming guests, receiving, fulfilling, and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the park with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the reservations area clean and welcoming.

Responsibilities:

• Providing Exceptional Customer Service ensuring the quality of standard is met.
• Checking guests in and out
• Handling guest inquiries and complaints.
• Provide guests with information about the park amenities, activities, and local attractions.
• Monitor bookings, process reservations, cancellations, and modifications using a reservation system.
• Answer phones, monitor texting service and respond to emails in a timely and professional manner.
• Maintains open communication with all departments to fulfil guest and company needs in a timely fashion.
• Assist with park store and other operational tasks as needed.
• Supporting the daily operations of the park
• Reports to Office Manager/Team Leads

Qualifications:

• Proficient computer skills, including Word, Excel, and PowerPoint.
• Must have a valid driver’s license.
• Education: Must have a high school diploma, GED or working towards one of the two.
• Reach/squat/bend/lift/carry/push/pull lift up to 25 lbs.
• Must be able to stand for prolonged periods of time.
• Must be able to work a flexible work schedule including evenings, weekends, and holidays.
• Dependable and adheres to scheduled shifts.
• Problem solving skills, excellent communication skills and customer service skills required with staff and guests.
• Strong attention to detail, speed, and accuracy.
• Ability to multitask and work in a fast-paced environment.
• Ability to maintain guest and employee confidentiality.
• Strong work ethic, commitment, and positive attitude.
• Ability to work independently and as part of a team.
• Strong organizational skills.
• Math aptitude and cash handling ability.
• Proof of eligibility to work in the United States.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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