Airport Operations Services Coordinator - Denver International Airport

About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.What We OfferThe City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $27.89 - $34.00 hourly. We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocation & ScheduleIn this position you can expect to work on site at Denver International Airport, 40 hours a week. Specific scheduling requirements for this position include swing or overnight shift.Who We Are & What You’ll DoSince opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we doWe are seeking an Airport Operations Services Coordinator to join our DEN team. In this role, you are responsible for overseeing and coordinating air side and landside airport facility operations, with a strong focus on janitorial, window cleaning, pest control and related maintenance service contracts. The position ensures that contractors consistently comply with airport regulations, city policies, and contract requirements, while supporting the safe and efficient operation of airport facilities.A major part of the job involves monitoring contractor performance through regular inspections of airport facilities, identifying deficiencies, and directing corrective actions to restore proper service conditions. This includes reviewing and coordinating operational shutdown requests tied to maintenance activities such as janitorial services, window cleaning, pest control, port-o-lets and conveyance system work.Specifically, as the Airport Operations Services Coordinator you will:Plans, organize, and oversee airside/landside facility operations in accordance with airport and city rules and regulationsEnsures ongoing contract compliance with the contractors and coordinates work during emergency operationsCoordinates operations projects and maintenance activities as it relates to janitorial services and a variety of conveyance programsReviews and coordinates shutdown requests to support operational & maintenance activities related to janitorial, window cleaning, and conveyance servicesConducts airside and landside facility inspections to ensure contract standards are followed. Directs corrections to ensure an appropriate return to service in the event of impactful circumstancesTrains and educating contractors, subcontractors, and airport staff on janitorial activities and best practicesResponds to complaints from the public, contractors, airport users, aviation businesses, and tenants. Provides direction and assistance to passengers, and resolves problems and/or disputes in a courteous, professional, and knowledgeable mannerReports on hazardous or substantial maintenance/construction problems.Conducts inventory and audit of supplies and equipment required for contractor performance and tasksCoordinates maintenance activities to correct all deficienciesCoordinates administrative functions related to contract service agreements.Maintain and manages metric reports, narratives, information databases, and required contract documentationProvide status reports, and prepare forms and correspondence to ensure a seamless flow of the contracting performancePerforms on-site investigations and/or desk audits of contractors, providers, concessionaire facilities, and/or tenant facilities, reviews and analyzes reports generated by contractors or providers to confirm compliance with contract and rules and regulations and re-inspects as necessary to ensure compliancePerforms other related duties as assigned or requestedWhat You’ll BringWe value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.Our ideal candidate has some or all the following experience, skills, and characteristics:2 years of experience reviewing, administering, and monitoring multiple service contracts in a fast-paced operational environment.1 year of experience working with contractors and vendors to evaluate key performance indicators (KPIs), ensure contract compliance, and improve overall service performance.Experience using Maximo, contract management systems, or similar work order and asset management software.Advanced proficiency in Microsoft Office Suite, including Excel, Word, and Teams, with experience managing spreadsheets, databases, reports, and contract documentation.Experience coordinating with project managers, contractors, and stakeholders to ensure compliance with program requirements, contract specifications, and operational objectives.Ability to assess and respond to emergency situations calmly and effectively while coordinating contractor activities and maintaining operational continuity.Strong written and verbal communication skills, with the ability to prepare reports, correspondence, and performance documentation, and effectively interact with contractors, airport staff, tenants, and the public.Required Minimum QualificationsEducation requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.Experience Requirement: Three (3) years of administrative or technical support experience evaluating contracts for compliance with standards driven by some combination of service, performance, and financial criteria.Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year of experience.License/Certifications: Requires a valid Driver's License at the time of application.Licenses and certifications must be kept current as a condition of employment.Application DeadlineThis position is expected to stay open until 6/22. Please submit your application as soon as possible and no later than 6/22 at 11:59 PM.About Everything ElseJob ProfileCA0752 Contract Compliance CoordinatorTo view the full job profile including position specifications, physical demands, and probationary period, click here.Position TypeUnlimitedPosition Salary Range$27.89 - $43.23Target Pay$27.89 - $34.00 hourlyAgencyDenver International AirportRedeployment during Citywide EmergenciesCity and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact View email address on click.appcast.io with three business days’ notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click here for English or here for Spanish. #J-18808-Ljbffr City and County of Denver