Epic Certified Support Analyst - ASAP, ClinDoc, Orders, Stork

CTG is seeking to fill a Epic Managed Services Support Analyst position for our client.

Location: Remote

Duration: 3 years

EPIC certified or proficient in ASAP, Orders, ClinDoc, Stork

Duties:

• Provide Tier 2 support for Epic ClinDoc, Orders, Stork and ASAP within a managed services model.
• Troubleshoot and resolve incidents, service requests, and defects in accordance with SLAs and ITIL best practices.
• Participate in on-call rotations and after-hours support as required.
• Analyze clinical workflows and end-user issues to identify root causes and recommend solutions.
• Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management.
• Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes.
• Perform system configuration and maintenance in Epic ClinDoc, Stork, and ASAP including templates, flowsheets, forms, tracking boards, and rules.
• Support content updates, regulatory changes, and clinical best-practice enhancements.
• Maintain system build documentation and configuration standards.
• Participate in Epic upgrades, patches, and managed services release cycles.
• Perform unit, integrated, and regression testing.
• Support validation of clinical workflows and ensure minimal disruption to end users.
• Document incidents, root cause analyses, and resolution steps.
• Communicate effectively with clinical users, managed services leadership, and technical teams.
• Escalate complex issues to Epic or internal technical teams as needed and follow through to resolution.
• Assist with end-user training, tip sheets, and workflow documentation.
• Contribute to knowledge bases and standard operating procedures (SOPs).
• Serve as a subject matter expert (SME) for supported Epic modules.

Skills:

• Epic ClinDoc
• Epic Orders
• Epic ASAP (ED)
• Epic Stork
• Managed Services Support
• Clinical Workflow Optimization
• Incident & Problem Management
• Epic Configuration & Build
• Healthcare IT

Experience:

• Bachelor’s degree in Information Systems, Healthcare, Nursing, or a related field, or equivalent experience.
• 3+ years of Epic application support experience, including hands-on experience with:
• Epic ClinDoc
• Epic Orders
• Epic Stork
• Epic Case Management
• Epic ASAP (Emergency Department)
• Strong understanding of clinical workflows in inpatient, ED, and obstetrics settings.
• Experience supporting Epic in a managed services or shared services environment.
• Ability to troubleshoot complex clinical application issues under time-sensitive conditions.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.