French Bilingual Customer Care Representative (Hybrid in Dearborn)
$17 per hourTeleTech Holdings, Inc.
At Percepta, we bring first‑class service across each market we support. As a French Bilingual Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Guides provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company. The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels. This will include technical app support, concern resolution, detailed product information, sales incentives/campaign support, and general information and/or questions, providing best in class service. The Rewards Guide will be responsible for providing timely, professional and accurate customer service within the contractual customer service metrics. During a Typical Day, You’ll Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: Utilizing available resources to accurately respond to customer inquiries through appropriate channels. Corresponding with customers via mail channel as appropriate. Responsible for reviewing customer concerns and inquiries, determining the appropriate actions based upon job aids and existing desktop solution tools, and taking the appropriate action. Rewards Guides may be assigned to specialize but will be cross trained to support the functions. Provide inbound helpdesk support for member, dealer, and region employees on various issues including: User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploads Website assistance to dealers and field personnel Dealer enrollment process Reviewing dealer parts statements Process program cancellation requests Determine the appropriate route for escalating complex issues based on the type of expertise required. Document status of all interactions indicating appropriate outcome and follow up requirements. Establish a rapport and build confidence in the brand recognition by proactively promoting company’s products and services. Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise – consistently courteous with customers. Achieve world‑class service with each member where world‑class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services. Utilize all resources, including the call specific applications, to obtain the correct answer for the customer. Document all actions in the appropriate call tracking system. Identify and relay to Team Leader areas for improvement within the inquiry and concern resolution processes. Communicate customer service problem to Team Leader when necessary. Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. Maintain exceptional product knowledge as it relates to technical support and continuously update knowledge of product and service offerings, current industry products, and technologies. Perform additional responsibilities or projects as assigned. What You Bring to the Role Six (6) months of customer service/sales experience in a contact center operations environment desired. Experience with customer contact system desired. Understanding of dealership operations and processes desired. Microsoft Office (Word, Excel, Outlook). What You Can Expect Pay rate of $17 per hour +$2.00 Language Premium Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different viewpoints and allows every individual to bring value to the table in their unique way. #J-18808-Ljbffr
$17 per hour
...class service across each market we support. As a French Bilingual Customer Care Representative/Guides in Dearborn, MI you'll be a part of creating and delivering... ...allows every individual to bring value to the table in their unique way. #LI-Onsite #LI-Hybrid...BilingualFrench language skillsHourly payWork at officeFlexible hours$17 per hour
French Bilingual Customer Care Representative (Hybrid in Dearborn) Location: Dearborn, MI What You’ll Be Doing Provide exceptional customer service support for Rewards Programs, a loyalty marketing platform rewarding members for doing business with the company. Manage...BilingualFrench language skillsHourly payFlexible hours$17 per hour
Percepta is seeking a French Bilingual Customer Care Representative based in Dearborn, MI. The role involves providing exceptional support for the Rewards Programs through various channels like phone, chat, and email, ensuring a high level of service quality and customer...BilingualFrench language skillsHourly payWork at office$16.29 - $22.23 per hour
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...Member Advisor Part-Time - Dearborn Are you passionate about problem solving, sales, and providing exceptional customer service? Join TRUE Community Credit Union - one of Michigan... ...to help you feel and look your best. Bilingual Pay Premium : Additional compensation...BilingualPart timeMonday to FridayShift workDay shift- Percepta LLC in Dearborn, MI is seeking a Bilingual Spanish Customer Service Representative to work onsite in Allen Park. You will assist customers with mobility challenges, provide clear guidance, and resolve issues across phone, video chat, and online messaging. The role...Bilingual
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...US-MI-Dearborn Drive your career forward with Percepta and join the... ...the world’s leading automotive customer experiences. As a Bilingual Spanish Customer Service Representative working onsite in Allen Park,... ...concerns with accuracy and care. Own the end-to-end member journey...BilingualHourly payFlexible hours- ...Practice Area. This role involves answering inbound calls in both French and English, verifying program eligibility, and managing... ...and Flexible Time Off (FTO). Join us at OneMagnify to contribute to innovative solutions in customer service. #J-18808-Ljbffr OneMagnifyBilingualFrench language skillsFlexible hours
$16 per hour
TeleTech Holdings, Inc. seeks a Customer Care Representative I Marketing in Dearborn, MI to support Ford and Lincoln dealerships. You will manage dealer inquiries... ...include a pay rate of $16.00 per hour and a hybrid working model. #J-18808-Ljbffr TeleTech Holdings, Inc...Hourly pay$16 per hour
Percepta, based in Dearborn, Michigan, is seeking a Business Analyst for the Marketing and Vehicle Ordering... ...while meeting performance expectations in a hybrid work environment. The ideal candidate will have strong customer handling skills, be able to multi-task, and...Hourly pay- ...environment is an asset and experienced in doing phone and remote support Additional Information Bilingual Requirements: (Fluency in the Following) 1. Spanish Helpdesk Technician 2. French Helpdesk Technician 3. French - Canadian Helpdesk Technician #J-18808-Ljbffr StefaniniBilingualFrench language skillsContract workTemporary workRemote workFlexible hours
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$21 - $25 per hour
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...Customer Care Specialist (Automotive EV) Leading the future in luxury electric and mobility... ...will not be able to accommodate remote or hybrid. We have both full time and part-time... ...Fluent in multiple languages (Canadian French, Spanish or others). Compensation Range...French language skillsHourly payFull timePart timeImmediate startRemote workFlexible hoursShift workWeekend workAfternoon shift$16 per hour
...Customer Care Representative I Marketing At Percepta, we bring first-class service across each market... ...Care Representative I Marketing in Dearborn MI, you'll be a part of creating and... ...8:30 am 5pm EST (40hrs per week) Fix Hybrid (3 days work from home and 2 days onsite...Hourly payWork from homeMonday to FridayFlexible hours$16 per hour
Percepta is seeking a Bilingual Spanish Customer Service Representative to work onsite in Allen Park, Michigan. In this role, you will help individuals with mobility challenges by providing outstanding customer service and support through various communication methods....BilingualHourly pay- ...LLC is hiring a Delivery Specialist in Dearborn Heights, Michigan. You'll maintain and operate... ...to deliver parts to professional customers efficiently and safely. The role includes... ...license and strong communication skills. Bilingual candidates are encouraged to apply. The...Bilingual
- AUTOMOTIVE OFFICE ASSISTANT Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local...Temporary workWork at officeLocal area
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...a sharp, organized, and self-motivated Hybrid Staffing Admin who can manage a fast-paced... ..., scheduling, onboarding support, and customer service follow-up. The ideal candidate... ...CRM systems, or scheduling platforms. Bilingual abilities are a plus, but not required....BilingualHourly payWork at officeShift workDay shiftEarly shift- ...with ABA billing platforms (e.g., Central Reach) Bilingual abilities About Brightview Care: Brightview Care is a fast-growing provider of personalized... ...BCBAs and BTs works closely with parents to create customized treatment plans tailored to each child's unique needs...Bilingual
- ...Location: Hybrid (Calgary, Halifax, Vaughan, Lake Orion) We are looking for individuals... ...effective working relationships with union representatives and external stakeholders. HR Business... ...priorities in a fast‑paced environment. French language proficiency is an asset....French language skillsFull timeTemporary workWork at officeFlexible hours
- ...alongside driven and talented people who care deeply about their craft and the... ...technical writing, or a related field ~ Bilingual, English and French ~ Strong writing, editing, and... ..., and quarterly learning sessions. Hybrid work: Enjoy flexibility with our hybrid...BilingualFrench language skillsWork at officeWork from home
- A local educational institution is seeking an ESL Teacher for The Dearborn Academy in Michigan. The role involves planning and delivering lessons, assessing student progress, and adapting materials for a multicultural classroom. Candidates must hold a Bachelor’s or Master...BilingualLocal area
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...Technical Support Specialist, also known as a Customer Care Specialist, you will play a crucial role... ...position offers the potential for a hybrid schedule, meaning work-from-home... ...Fluent in multiple languages (Canadian French, Spanish or others). Base Pay Range (hourly...French language skillsHourly payFull timePart timeWork from homeFlexible hoursShift workWeekend workAfternoon shift- ...Zales Jewelry Consultant Zales celebrates the unique sparkle of every jewelry consultant and empowers them to help customers celebrate life and express love. Join Signet Jewelers, a purpose-driven company who believes love inspires love. There are rewarding career paths...Base plus commissionFull timePart timeSeasonal workImmediate startFlexible hoursNight shiftWeekend work
- ...where patients feel valued, respected, and cared for from the moment they walk through our doors. If you're passionate about customer service, enjoy working with people, and... ...women's healthcare, we'd love to meet you. Bilingual Arabic/English applicants are strongly...BilingualPart timeWork at office
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