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Customer Service Specialist (m/w/d)

ResMed Inc

Delaware State

ResMed seeks a customer service and software support specialist to assist healthcare facilities with their software solutions via phone and ticketing systems. The role involves troubleshooting technical issues, documenting interactions, and collaborating with technical teams to resolve customer challenges across remote locations in Germany.

Responsibilities

  • Provide telephone support to customers regarding software solutions MD Ambulant and MD Stationär
  • Analyze customer inquiries and develop appropriate solutions with clear documentation
  • Advise users on technical and application-related questions
  • Record inquiries, solutions, and outcomes in the ticketing system
  • Collaborate with second-level support and other departments on complex issues

Requirements

  • Completed vocational training or equivalent qualification in commercial, technical, IT, or healthcare field
  • Experience with telephone-based customer service and direct customer interaction
  • Proficiency with ticketing systems and structured documentation of customer inquiries
  • Friendly, empathetic, and service-oriented communication style
  • Willingness to work shifts between 06:00–20:00 hours, Monday to Friday
  • Openness to learning new software products and technical processes
  • Independent, structured, and solution-focused work approach
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Vacancy posted a month ago
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