Family Shelter Support Staff

Job Description

Job Description

NEEDED:

• OVERNIGHTS , 8p-6a, both weekday and weekend nights.

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sits, stands, bends, lifts, and moves intermittently during working hours. Interacts with guests, staff, visitors, etc., under a variety of conditions/circumstances. May be subject to hostile and emotionally upset guests or visitors, etc. under a variety of conditions/circumstances.
• UGM is committed to access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation please contact HR.

Position Summary/ Key Responsibilities

• Shelter staff are an essential part of daily operations at UGM; you’ll provide continued guest services and support, have frequent communication with partnering agencies, and help ensure property upkeep and cleanliness.
• Required attendance: all staff meeting, shelter meeting

Education, Certification, and Experience Requirements

• Education: high school diploma or equivalent
• Certifications: CPR, 1st Aid, NARCAN, Trauma Informed Care, and de-escalation/ self defense
• Experience: no experience necessary

Essential Skills and Abilities

• De-escalation and trauma-informed, client-centered approach: shelter is necessity, not a weapon
• Adherence to privacy and safety of all guests and personnel
• Basic understanding of, and commitment to, data quality assurance
• Basic resource knowledge and the confidence to share this with guests
• Ability to utilize multi-line phone systems, office equipment, basic software, computer programs
• Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive-solution oriented and client-centered approach
• Provide compassionate, professional, and empathetic care to guests to ensure they feel safe, accepted, and supported
• Support UGM’s staff model of appropriate communication and behavioral professionalism - language, behavior, boundaries, and work ethic - with residents while setting the tone for each shift

Detailed Expectations

General Expectations:

• Prayer lap
• Complete perimeter and safety checks
• Comply with law enforcement as needed
• Assist maintenance with food deliveries/ pick-ups as needed
• Uphold the values and rules of UGM with guests and fellow employees
• Assist guests with laundry needs, and complete all UGM laundry needs daily
• Ensure guest chores are completed, and finish the remaining chores for your shift
• Read staff notes going back to the last shift you worked, and keep logs up-to-date throughout your shift with pertinent information
• Assist with all general guest processes at UGM
• Effectively operate all computer programs to complete essential job functions

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