Lobby Attendant

Job Description

Job Description

Job Title: Lobby/Public Area Attendant

Department: Housekeeping

Supervisor: Director of Housekeeping, Housekeeping Manager, and/or Executive Housekeeper

Summary

A Lobby or Public Area Attendant is responsible for maintaining the cleanliness, safety, and visual appeal of all public spaces within the hotel, including lobbies, hallways, restrooms, elevators, and other guest-facing areas. This role ensures a welcoming and hygienic environment for guests and visitors by performing routine cleaning tasks, responding to service requests, and supporting the overall guest experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Clean and maintain all public areas including lobbies, hallways, restrooms, elevators, and entrances.

• Dust, vacuum, mop, and sanitize surfaces to ensure a spotless and hygienic environment.

• Replenish supplies in public restrooms and other guest areas as needed.

• Respond promptly to guest requests or cleanliness concerns in public spaces.

• Monitor and report any maintenance issues or safety hazards.

• Ensure all cleaning equipment and supplies are used and stored properly.

• Support housekeeping and other departments during peak periods or special events.

• Uphold hotel standards for cleanliness, presentation, and guest service.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Less than a high school diploma; previous housekeeping or cleaning experience preferred in a similar environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to stand; walk; use hands to finger, reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.