Key Account Management Senior Expert NORTAM

Key Account Management Senior Expert NORTAM

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Salary range $140k-$150k

YOUR ROLE

Your primary purpose is to develop and strengthen CEVA's business relationships with strategic Automotive customers in North America. You will align business and financial commitments, as well as company resources, to ensure customer success and long-term growth. Key areas of focus include:

• Customer Growth: Identify, develop, and expand business opportunities while ensuring operational excellence
• Customer Retention: Safeguard and maintain existing business across all geographies
• Customer Relationships: Build and expand senior-level relationships across regions and business units
• Negotiations: Lead and coordinate contract negotiations and major commercial opportunities

WHAT ARE YOU GOING TO DO?

• Account Management: Act as the primary commercial point of contact for assigned customers
• Coordinate with internal stakeholders (Sales, Operations, BD leaders) to ensure alignment and execution
• Ensure consistency of the CEVA customer experience globally
• Develop and implement strategic account plans, including growth targets and relationship management
• Provide regular updates, reports, and executive briefings, including to senior leadership
• Customer Retention: Develop and execute strategies to retain existing business and achieve high customer confidence
• Build and maintain strong relationships at C-level and across all relevant customer levels
• Identify, escalate, and resolve issues in collaboration with CEVA leadership
• Growth: Own and drive account growth through comprehensive development plans
• Identify and qualify new business opportunities from concept to contract
• Collaborate with Product Leaders to deliver integrated solutions
• Lead complex negotiations in compliance with legal and regional requirements
• Manage investment proposals, business cases (ICAP), and ROI evaluations
• Sector and Supply Chain Expertise: Demonstrate deep expertise in the Automotive sector and supply chain strategies
• Apply a consultative approach with a strong solutions-oriented mindset
• Support customers with strategic insights and execution excellence

WHAT ARE WE LOOKING FOR?

Bachelor's degree required; Master's degree preferred

Strong experience in logistics and multinational environments

10+ years of experience in international supply chain and logistics

5+ years in key account leadership roles

Proven experience in commercial negotiations

Experience managing global networks and virtual teams

Strong knowledge of compliance, supply chain, and global commerce

Advanced negotiation and analytical skills

Strong stakeholder management at executive level

High level of cultural awareness and international exposure

Excellent communication and presentation skills

WHAT DO WE HAVE TO OFFER?

At CEVA, we foster a culture of recognition and continuous development. Our employees are encouraged to grow and be part of our journey. We offer a competitive benefits package focused on your wellbeing, including:

• Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform (gym, retail, travel, automotive, hospitality discounts, and more)
• Additional benefits such as pet insurance

ABOUT TOMORROW

At CEVA, we believe in your professional and personal growth. This role can be the first step in a long-term career journey within the organization. You'll have opportunities to:

• Grow within your job family
• Explore new career paths
• Develop across different business areas

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.