Customer Success Manager

Raleigh, North Carolina, The United States Reporting to: Country Manager Job summary: To manage Relationship with multiple blue chip organisations, strengthening the relationship with key stakeholders across the business. Ensure the successful completion of suppliers through the onboarding process and remaining within the system during renewal Key Responsibilities Create an engaged relationship with your Buyer customers to maximise customer success and service delivery. Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach. Follow the onboarding process for both Buyer and Supplier from start to completion. Develop each Buyer’s use of the system against the Maturity Index to ensure that the Buyer gets real value from our solution. Develop heatmaps and other tools for the Buyers to ensure that they can see the value of the data quickly and easily. Liaise with the Buyer in relation to other services they may require such as Stage 3 audits or data feeds. Ensure Supplier escalations are correctly managed, and an escalation process is in place with the Buyer(s) for successful resolution. Work with colleagues to maintain the quality of Hellios ’ data and systems. Build your knowledge of the industry, relevant legislation that will affect your customers and Hellios ’ markets. Qualifications Working knowledge of procurement processes within large buying organisations (desirable). Experience of objection handling with customers. Good verbal and written communication skills in English with good use of business language. Aptitude for data analysis and experience of tools for data management, including MS Excel. Valid driving licens e. Benefits Competitive annual holiday entitlement and public holidays. Paid leave including but not limited to personal sickness/carer’s leave; parental leave; compassionate leave etc. Pension. Competitive salary. #J-18808-Ljbffr