Systems Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The ExpereinceSystems Engineer is responsible for administering and managing the Finance systems & applications that support our mission critical business processes. Systems Engineer will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.What You'll Actually Be DoingOwn production support and escalation for Zuora Revenue (RMS/RevPro), driving complex incidents from triage through root cause and durable resolution.Troubleshoot the complete quote/order-to-revenue flow across upstream order and billing systems; Zuora Revenue processing; and downstream Oracle/ERP, GL, close, reconciliation and reporting.Resolve transaction and interface issues involving sales orders, invoices, credit memos, returns, staging failures, Transformation Layer (TL) errors, batch jobs, data quality and controlled reprocessing.Support daily RMS operations, month/quarter close, reconciliations, journal validation, reporting extracts and time-sensitive production activities.Lead quarterly patch validation, environment refreshes, UAT and regression testing; coordinate Finance, Business, Engineering, integration teams and vendors.Reduce repeat issues through monitoring, automation, preventive controls, runbooks and knowledge transfer; mentor support analysts and communicate risks clearly to leadership.Collaborate with business users in handling enhancement requests, coordinate application releases, manage testing and deployment activities, and ensure solutions meet business needs.Interact with the Zuora Support team to investigate, troubleshoot, and resolve issues related to Zuora Revenue (RevPro).Support quarterly/annual SOX walkthroughs and audit evidence requests, ensuring timely, accurate documentation of Zuora Revenue processes and controls.You're Our Person If...Strong hands-on experience supporting Zuora Revenue/RevPro in a complex production environment.End-to-end understanding of revenue processes, including contracts, performance obligations, allocation, schedules, recognition, adjustments, invoices and credit memos.Ability to trace failures across upstream order/billing applications, integrations, Zuora Revenue and downstream ERP/GL processes.Experience troubleshooting SQL/data, interfaces, Oracle staging, batch processing, reconciliation and period-close issues.Working knowledge of ASC 606/IFRS 15 and experience operating within SOX-controlled processes.Ability to independently lead ambiguous cross-functional problems, make risk-based decisions and explain technical findings in business terms.Ability to work during AMER business hours, with flexibility for critical production and close events.Even Better If...Experience integrating Zuora Revenue with CRM/CPQ, order management, billing, middleware and Oracle or another ERP.Proficiency with SQL, APIs, file-based integrations, job schedulers, logging and observability tools.Experience with UAT, patching, defect management, root-cause analysis and production change controls.Background in revenue accounting, Finance systems or enterprise quote-to-cash operations.Experience managing vendor cases, service metrics and operational-improvement backlogs; relevant Zuora certification or training is a plus.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: New York - New YorkType: Full time