Remote Customer Engineer

TENEX.AI is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, including Andreeseen Horowitz (a16z) and Crosspoint, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape.

We are seeking a dynamic Customer Engineer (CE) to join our team, reporting to the VP of Customer Engineering. This hybrid role combines the technical expertise of a Sales Engineer with hands-on contributions to Customer Success and Security Operations. As a CE, you will act as a trusted advisor, showcasing TENEX.AI ’s AI-driven security solutions during the pre-sales and evaluation processes, ensuring seamless handover to customer onboarding, and supporting rapid onboarding of operational initiatives to enhance security outcomes.

This field-based role requires up to 50% travel to client sites, with remote work flexibility. The ideal candidate is passionate about cybersecurity, thrives in a fast-paced environment, and excels at translating complex technical concepts into compelling business value.

Culture is one of the most important things at TENEX.AI —explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work.

Key Responsibilities

• Sales Engineering Excellence :

  • Partner with the sales team to deliver technical expertise during pre-sales.

  • Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs.

  • Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures.

  • Meet and exceed individual and team sales targets, consistency achieving and surpassing assigned quotas.

• Customer Success & Operational Support :

  • Collaborate with Customer Success managers to streamline onboarding of new clients.

  • Review client security architectures and recommend best practices for AI-driven security deployments.

  • Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations.

• Thought Leadership :

  • Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert.

  • Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends.

  • Provide actionable customer feedback to influence product roadmap enhancements.

• Cross-Functional Collaboration :

  • Work with all TENEX teams to align on both customer and internal business needs.

  • Share field insights to refine GTM strategies and operational workflows.

  • Work closely with the marketing and technical teams to ensure cohesive messaging.

• Cloud Security Expertise :

  • Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.

Qualifications

• Experience : 5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant).

• Technical Skills :

  • Strong understanding of cybersecurity principles

  • Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA).

  • Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus. Google SecOps or Microsoft Sentinel a strong plus.

• Soft Skills : Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences. Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs).

Other : Willingness to travel (up to 50%); valid driver’s license required. Must pass a background check and maintain up-to-date security clearances if applicable.

Why Join Us?

• Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions.

• Collaborate with a talented and innovative team focused on continuously improving security operations.

• Competitive salary and benefits package.

• A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.

If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!