Support Assistant III - Adolescent Behavioral Health

We are recruiting for a mission-driven Support Assistant III - Adolescent Behavioral Health to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department 4 Pav M Adolescent Psych Job Summary Under general supervision, performs a variety of clerical and administrative duties that support the mission of Denver Health's Nurse-Family Partnership home visitation program. Clerical duties include patient registration, insurance verification and billing, timely updating of all pertinent patient record demographic information, data entry; scanning of client records into OnBase, telephone answering and department receptionist functions. Administrative duties include general office operations, management of Epic (templates, schedules, and work queue) in a timely manner, registering and processing payment for all professional development on the team, monitoring availability of required professional development courses (internal and external) and notifying supervisor(s) when available, reporting, process Epic and external referrals (initial screen for eligibility, verification of demographics, and identify high risk referrals), monitor quality control of nurse led data entry and follow through with nurses as needed. Essential Functions: Data Entry- collects and enters data into spreadsheet and/or databased for monthly reporting (20%) Registration- accurately verifies necessary patient demographics that are tied to patient accounts, high attention to detail when entering information, and timely registration process (accurate and effective). (20%) Administrative support- Maintains Epic templates, schedules, and work queues for the department. Creates new patient accounts in Epic. Scans DH consents and patient files into OnBase. (20%) Referrals to NFP program- processes internal and external referrals, follows standard work timeliness and follow-up, screens for eligibility, collaborates with supervisor(s) to manage referrals, and when needed helps to call referrals. (10%) Reporting- generates reports, analyzes the data, identify errors in reporting and areas of concern, and summarizes data in preparation for standardized reporting. (10%) General Operations- must be able to organize office, inventory office supplies and client educational materials, create purchase orders, generate and reconcile payment requests, attends departmental meetings, compiles meeting minutes, maintains and continually develops competence with office technology. Connects with referral providers to distribute program materials and participates in community outreach as needed. (10%) Quality Control- develops and implements a process for monitoring standard work such as nurse-led data entry, NFP form completion and timelines, monthly paperwork (enrollments, closures, mileage). (5%) Reception- Acts as a point of contact for receiving information and calls from internal and external customers, and service providers to maintain office equipment/supplies, maintenance, and environmental services. (5%) Education: No High School Diploma and/or No GED Work Experience: 1-3 years or more years of related experience or a combination of education and work experience. Required Bilingual- English/Spanish preferred Licenses: Knowledge, Skills and Abilities: Knowledge: Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Microsoft Power BI. Knowledge of principles and practices of organization, planning, records management, and general administration. Intermediate knowledge of databases sufficient to be able to research, analyze, and report. Skill: Excellent customer service, problem-solving, and communication. Ability: Prioritize work activities with minimal supervision, in an individual and team setting, adapt to change, utilize multiple software applications and information systems to perform work processes. Demonstrates a willingness to learn new techniques, methods, and to participate in new programs and other system changes Computer skills required: Proficient in Microsoft Office and knowledge of databases and how to utilize. Computer skills preferred: Familiarity with Epic, software applications or information systems (Lawson, Penelope, Power BI) Shift Work Type Regular (0.8 FTE) Salary $24.27 - $33.98 / hr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays 100% paid parental leave up to 6 weeks Immediate eligibility for retirement plans with employer contribution up to 9.5% Generous medical, dental, vision plans in addition to employer paid disability and life insurance. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center Free RTD EcoPass (public transportation) Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled. We Love Our Purpose Our purpose shapes our culture and guides how we show up—for our patients, our communities, and one another. Every role at Denver Health contributes to improving lives, advancing health equity, and strengthening the communities we serve. Together, we strive to transform the health of our patients and to be the most trusted healthcare provider in Colorado. Our values—respect, belonging, transparency, and accountability—are the foundation of our culture and are reflected across every position, clinical and nonclinical alike. No matter where you work at Denver Health, your role has a meaningful impact on patient health—often in ways you may not even realize. We invest in our people through resources designed to support both immediate success and long-term growth. Mentorship programs, tuition assistance, and our Workforce Development Center help employees transition seamlessly into their roles while preparing for future advancement. We also lead the market with a competitive benefits package, including retirement contributions with a match of up to 9.5%. Recognizing the emotional and physical demands of many jobs in healthcare, we created the RESTORE Center—a leading-edge space that provides intentional peer-support, and an innovative environment designed to reduce burnout and support employee well-being. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Learn more about Denver Health.