SNAP to Success Administrative Support Assistant V

Administrative Support Assistant V

The City and County of Denver offers a competitive salary commensurate with education and experience. The target hourly range for this position is $23.89 - $29.86. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The Economic Security Division is comprised of four program areas: SNAP to Success (Denver's name for Employment First), Child Care Assistance Program, Colorado Works Workforce Development, and Child Support Services.

The Economic Security Division is seeking an Administrative Support Assistant V (ASA V) to support the SNAP Employment & Training, called SNAP to Success, and Colorado Works Programs. The ASA V serves as an administrative lead worker for the Colorado Works Program, providing workflow coordination, work instruction, tracking and reporting data, and problem resolution, while supporting program operations across all programs through administrative functions. This role is a part of a team that is the initial point of contact for customers and internal partners, ensuring smooth, accurate, and trauma-informed administrative operations.

Lead Work & Workflow Coordination

• Apply Colorado Works Program regulations to ensure accurate and timely customer intake, workforce participation and program performance reporting
• Ensuring Colorado Works Program compliance, develop and modify work plans, methods, procedures, and work schedules to ensure adequate staff coverage and effective administrative workflow.
• Assign and distribute administrative work, review for accuracy and completeness, and provide recommendations for proper completion.
• Provide work instruction and assist staff with difficult or unusual assignments.

Administrative & Program Support

• Serve on the team that is the initial point of contact for customers via phone, email, office locations, and community partner sites, using trauma-informed customer service consistent with DHS values.
• Provide technical troubleshooting and systems support for staff using Colorado Benefits Management System (CBMS), Microsoft Teams, Outlook, SharePoint, and other agency platforms, ensuring smooth administrative workflow and accurate information management.
• Provide resource navigation and scheduling assistance to customers while maintaining clear boundaries aligned with administrative responsibilities.
• Perform outreach to internal DHS programs and community partners to share program information and support customer engagement, including orientation and employability training events.
• Utilize multiple information systems to input data; create, edit, and maintain reports; and compile or retrieve files and databases.
• Act as an informational resource for the work unit by evaluating and applying job-related information to support staff and resolve issues.
• Resolve operational problems and questions and recommend consistent standards for ongoing problem resolution.
• Perform additional administrative duties as assigned.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Exceptional customer service skills
• Proficiency with Colorado Benefits Management System (CBMS) for timely processing of Colorado Works application eligibility and/or workforce development
• Experience providing trauma-informed care and using a holistic approach to service delivery
• Ability to communicate effectively and persuasively in both oral and written format
• Comfortable with video and audio-conferencing systems including Microsoft Teams and data tracking systems
• Attention to detail and ability to multi-task
• Passion for and flexibility to work with diverse populations and partners throughout the Denver community
• Training and experience with Mental Health First Aid

Required Minimum Qualifications

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience Requirement Three (3) years of clerical experience which must include two (2) years of experience at the level of Administrative Support Assistant III
• Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

This position is expected to stay open until July 14th, 2026. Please submit your application as soon as possible and no later than July 14th at midnight to ensure consideration.