Account Administrator

Why Choose Haas and Wilkerson?

At Haas and Wilkerson Insurance, we believe insurance is about more than policies—it’s about protecting joy. As a family-owned agency since 1939, we’ve partnered with some of the most iconic names in the family entertainment industry—from amusement parks and fairs to festivals, carnivals, trampoline parks, and rodeos. The work we do makes it possible for families across North America to create memories that last a lifetime.

Why Choose Haas and Wilkerson?

At Haas and Wilkerson Insurance, we believe insurance is about more than policies—it’s about protecting joy. As a family-owned agency since 1939, we’ve partnered with some of the most iconic names in the family entertainment industry—from amusement parks and fairs to festivals, carnivals, trampoline parks, and rodeos. The work we do makes it possible for families across North America to create memories that last a lifetime.

And we’re proud that others have noticed:

• Named as a 2025 Best Places to Work by the Kansas City Business Journal
• Listed on the 2025 Top 100 Independent P/C Agencies by the Insurance Journal
• Recognized as a 2025 Best Practices Agency by the Big I
• Listed on the Top 200 Fast Growing Companies by the Kansas City Business Journal

Because we’re family-owned, we know what matters most: family. Supporting our team members and their families is at the forefront of our culture. Yes, we offer competitive pay and excellent benefits—but we also believe in creating a workplace that’s encouraging, fun, and empowering.

Here’s a snapshot of what our team members enjoy:

• Affordable health insurance with three plan options
• Generous 401(k) match of 6% of your compensation
• Paid maternity and paternity leave
• Hybrid work arrangement
• Excellent PTO program (up to 5 weeks off annually based on tenure)
• Competitive pay with annual salary increases
• Ten paid holidays, including your birthday
• Casual dress attire every day
• Bonuses for milestone anniversaries, holidays, and referrals
• Flexible schedules to support your family
• Opportunities to give back through community campaigns and volunteer events
• Financial support for professional certifications and continuing education
• A leadership team that is truly engaged and invested in your growth

Position Summary

Are you detail-oriented, organized, and eager to launch a career in the insurance industry? Haas & Wilkerson Insurance is looking for an Account Administrator to join our Programs team. This is an excellent entry-level opportunity for an administrative professional who thrives on accuracy, enjoys supporting others, and is excited to learn the ins and outs of insurance.

As an Account Administrator, you’ll play a vital role in delivering an outstanding client experience. You’ll provide critical support to our Account Managers and Executives, ensuring that policies are processed accurately, renewals are seamless, and clients receive the highest level of service. From processing endorsements to preparing certificates and assisting with renewals, your work will help build trust and strengthen client relationships.

Primary Responsibilities

• Review and process endorsements, completing first checks on policies
• Process client and carrier change requests as directed by Account Manager, ensuring accurate applications, invoices, and Auto ID cards
• Prepare certificates and evidence of insurability upon request
• Assist Producers and Account Executives by preparing pre-renewal summaries and proposals
• Complete database tasks related to account renewal and policy maintenance
• Order loss runs from insurers to support account management
• Escalate client issues to Account Manager or Account Executive when appropriate
• Monitor and manage department-specific email inbox for incoming commercial account mail (indexing and distribution)
• Coordinate administrative tasks including mail, client correspondence, and follow-ups
• Ensure accuracy, attention to detail, and data integrity in all work produced
• Deliver professional, timely customer service—responding to communications within 24 hours
• Digitally document all activities in the agency management system in compliance with company policies

Requirements

• High School diploma or GED required; some college coursework preferred
• Minimum of 2 years of experience in an administrative or customer service role within a professional office environment
• Experience in the insurance industry (agency or carrier) is valued
• Strong customer service mindset with ability to meet time-sensitive deadlines
• Exceptional accuracy and attention to detail
• Excellent verbal, written, and interpersonal communication skills
• Proficiency with Microsoft Office programs and strong overall computer literacy

About Us

Haas and Wilkerson Insurance is a family-owned, independent insurance brokerage based in Kansas City, serving organizations across North America for more than 85 years. We are nationally recognized for our expertise in niche markets—including amusements, fairs, festivals, rodeos, waterparks, and trampoline parks—as well as our full-service commercial and personal insurance offerings. We believe in growth—in our business, our community, and our people. That’s why we focus on building a workplace where our team members are supported, celebrated, and inspired.

Join us, and help protect the joy that families experience every day.