Senior Solutions Architect

Senior Solutions ArchitectLocation: Brooklyn, NY (Hybrid)Reports To: Director of Project ManagementMy IT Crew is a fast-growing MSP serving healthcare, multi-site organizations, and technology-dependent businesses. We're looking for a Senior Solutions Architect to serve as the technical authority across our organization — bridging clients, engineering, service delivery, and leadership.Position OverviewYou are a senior technical leader with deep hands-on expertise across infrastructure, cloud, networking, and security. You design complex solutions, drive technical standards, and present technology strategies to client executives. You also stay ahead of how AI is reshaping IT operations and help our organization adopt it where it genuinely adds value.This is a highly collaborative role built around a clear division of ownership. The Account Management team owns the client relationships - the business conversation, the account strategy, and the day-to-day engagement. You are their technical counterpart. When the conversation turns technical - solution design, architectural decisions, complex problems, technology roadmaps - that's your moment. Once the technical path is defined, the Account Manager carries it forward. This keeps the right person in the room for the right conversation, and keeps you focused on what you do best.Why This RoleThis is a rare opportunity to shape the technical direction of a growing MSP. This is a build role, not a maintain role. You'll become the technical brain of the company: designing the solutions we deliver, evaluating new technologies, and defining our technology strategy — the architectural decisions will be yours to make.It's as much about leadership as technical expertise. You'll lead complex technical conversations, partner with executive leadership, and help shape where our technology goes long-term. If you're looking to build, influence, and make a lasting impact—not just maintain existing systems—you'll find that opportunity here.One honest note: this isn't the right role if you want to stay heads-down in tickets, if you prefer being handed a defined process, or if writing a clear SOW feels like a chore. The documentation, the proposals, and the executive conversations are the job — not overhead on top of it.Key ResponsibilitiesClient Solution Strategy & Architecture (Primary Responsibility)Technical Leadership & StandardsDelivery EnablementTechnical EscalationsInnovation & AIQualifications Required8+ years in IT infrastructure, consulting, or managed servicesStrong hands-on expertise: M365, Azure, AD/Entra ID, Networking, Firewalls, Security, Virtualization, Backup/DR, Endpoint ManagementProven success designing and implementing complex solutionsExperience with technical escalations and root cause analysisExcellent communication, documentation, and organizational skillsPreferredMSP or healthcare IT experienceExperience supporting distributed, multi-site environments across multiple locationsMicrosoft, Azure, Security, Networking, or Cloud certificationsExperience engaging with executive leadershipFamiliarity with AI operations tools, automation platforms (n8n, Power Automate, etc.), or LLM-based workflow integrationWhat Success Looks Like (Year 1)Account Management team has a trusted technical partner — proposals are accurate, solutions are sound and well-received, and clients feel confident in the recommendations they receiveNew clients move through onboarding smoothly, with edge cases and exceptions handled decisively rather than escalated upwardWhen complex or recurring incidents occur, the root cause is identified at the architectural level. High-stakes incidents don't repeat — because the hard technical questions got asked and answered the first timeTechnology decisions are consistent and well-reasoned, with a clear process for evaluating exceptions and changesIdeal CandidateHighly technical and deeply curious. Comfortable with architecture, troubleshooting, and strategy. Thrives in a collaborative environment and energized by variety — no two days look the same. Calm under pressure. Ownership-driven. Focused on root causes, not symptoms. Curious about AI — not as a buzzword, but as a tool to make the work better. A communicator who connects with executives and engineers alike.You're the person everyone turns to when the problem is complex, the stakes are high, and the answer isn't obvious.