Sr. Software Engineer

Sr. Software Engineer

Role: End User Computing Engineer

Hire Type: Full time

Location: Zuni, Denver, Colorado

Start Date: in 2 weeks

Mandatory Skills: Hardware Support, Depot Support, PC Imaging, PC Troubleshooting, Repairs and replacement.

Qualifications and Education Requirements

A certificate or diploma from a technical college is a typical minimum requirement, but associate's and bachelor's degrees both exist in computer-related majors as well. Good communication skills are essential for this role.

Preferred Skills

• Minimum 5+ years hands on experience in the EUC and specially with L2 services that includes provide hardware support for Laptops, Desktops and all other PC parts and peripherals;
• Strong windows knowledge and hands on and understanding of the Windows 10 / 7 OS and general Virtual Desktop Knowledge.
• Should be Client Certified and have an understanding of ITIL processes including Incident Management, Service Request Fulfillment and working on Incident Management.
• Prefer experienced working with ServiceNow and other ITSM tools and should understand the best practice of recording all customer transactions in incident / Request ticket worklogs.
• Follow Incident and Service Request process and other work processes as provided by Operations Manager.
• Provides support as trained, defined, instructed and managed by Ops Manager.
• Coordinate OEMs such as Dell, Client for repairs as trained and defined by TechM.
• Responsible for Depot services which includes but not limited to Shipping, Build, receiving of shipment, packing tasks.
• Support Asset Management and Imaging team for completing the deliverables.
• Utilize remote tools, as provided and trained by customer, when feasible.
• Experience with MAC & Windows Server infrastructure & roles (AD, DHCP, DNS, Client, CA, etc.)
• Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues
• Experience with Video Conferencing Solutions (Skype, WebEx etc.) or like environment
• Experience with SharePoint Administration or like environment
• Experience with Exchange & 3rd party email protection or like environment
• Experience with Office365 Enterprise licensing and subscriptions or like environment
• Experience with Hyperconverged Infrastructure (Nutanix, VMware, etc.) or like environment
• Experience with Public Cloud Computing & Networking (Azure, AWS, Google, etc.) or like environment
• Experience with Virtual Desktop Infrastructure (Citrix, Client Thin Client, etc.) or like environment

Ability to demonstrate strong knowledge and experience supporting Microsoft Windows Server/Desktop & Linux operating systems, etc.