Surgical Coordinator

Title: Surgical Coordinator

Location: Upper East Side

Org Unit: Call Center

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $30.99 - $33.85

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under supervision, is responsible for the coordination and scheduling of surgeries and post-operative appointments The Surgical Coordinator also assists in the efficient and effective utilization of the daily surgery schedule and facilitates the flow of surgical patients

Job Responsibilities

• Responsible for monitoring surgical schedules and physician availability to manage release time accordingly and in advance.

• If applicable, provides front desk and check-out coverage as needed.

• Functions as liaison between surgeon, operating room (OR) scheduling team, and surgical patients.

• Conducts all surgical pre-determination, authorization, pre-certification and related appeals. Transmits all correspondence to insurance companies for medical necessity inquires. Manages processes and documentation to ensure no surgical scheduling delays.

• Communicates detailed information and answer patients' questions regarding surgery preparation instructions and arrival/departure instructions relative to procedure.

• Prepares the patient's medical chart with all necessary surgical paperwork. Scans patient documents in the practice management system.

• Coordinates and schedules surgeries, post-operative appointments and other related tests as ordered by the provider. Coordinates arrangements for surgical assistants, special equipment and surgical materials and establishes the order of surgical patients.

• Ensures surgeons are well informed on the status of their cases.

• Provides feedback to management on process improvements or opportunities for utilization enhancement and patient flow efficiency.

• Trains support staff for back-up responsibilities.

• Assists physicians with administrative tasks related to patient communication and care, including phone calls, messaging, mailing, faxing and scanning documents.

• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

Education

• High School Diploma

Experience

Approximately 2 or more years of experience in a patient-facing clinical setting

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).

• Knowledge of CPT, ICD-9, and ICD-10 coding.

• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

• Knowledge of medical terminology.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.