Customer Experience Representative

Temporary Customer Experience Representative (CXR) Enterprise Mobility’s National/Alamo brand is seeking a Temporary Customer Experience Representative (CXR) at Northwest Florida Beaches International Airport (6300 W Bay PKWY, Panama City FL). The position pays $18.80 per hour and is temporary, beginning in May and ending in August 2026, with a maximum of 89 working days. Schedule: Tuesday through Saturday, 9 am–7 pm. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, providing information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assist in assessing the condition of the rental upon return Notify management of any known customer problems Notify management of any known vehicle problems and required vehicle maintenance Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training Perform miscellaneous and backup duties and other job‑related duties as assigned Seek to improve job performance through self‑assessment, skill development, training, and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job‑related duties as assigned Qualifications: High School Diploma or G.E.D. required Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Current and valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years (candidates with more than 1 excessive speeding violation within the last 3 years will be disqualified) Authorized to work in the United States and not require work authorization sponsorship by the company now or in the future Must be able to work the following shift/schedule: Tuesday through Saturday, 9 am–7 pm, or Sunday through Thursday, 9 am–7 pm (outside religious observations) Must be at least 18 years old Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr