Hearing Analyst

Hearing Analyst Essential Duties and Responsibilities Serve as subject‑matter expert in unemployment law, rules, and regulations, and function as a liaison between T&C clients and state agencies. Provide consultation and advice to clients throughout the unemployment appeals process. Receive and process incoming unemployment hearings within 24 hours of receipt. Analyze and review each hearing for issues. Escalate hearing issues and field client concerns to management. Review file for adequate documentation and reach out to the client to gather more information if necessary. Timely submission of documentation. Make timely follow‑up attempts to clients. Timely submission of contact information for telephone hearings. Provide phone consultation/prep calls to clients as necessary. Review and process incoming unemployment hearing decisions within 48 hours of receipt. Must be able to file all appeals with the Board of Review/Commission. Must be able to obtain client hearing representation using TN C network when needed. Utilize Hearings Queue to organize and filter work. Document all hearing activity in TN C Claims Management System. Respond to all client inquiries within 4 hours of receipt. Engage internal and external clients in a professional and courteous manner. Answer calls through the Hearing Queue and address questions and/or direct. Requirements and Qualifications Proficient in MS Office Suite, Outlook, TNC Application for WOTC and WOTC Tracking System. College degree required, or equivalent work experience. 2+ years of unemployment experience. Familiar with unemployment concepts, practices, and procedures within the job role. Ability to take initiative and work independently with little supervision. Define priorities and handle multiple tasks and projects. Adaptable; able to change focus quickly. Ability to handle sensitive and confidential information appropriately. Excellent written and verbal communication skills. Professional demeanour with the ability to interact tactfully. Ability to maintain positive working relationships with clients, peers, team members, and leadership. Ability to deal with stressful situations to achieve desired business results. Strong detail orientation, organization, analytical, and time management skills. Must be punctual and maintain excellent attendance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things. Prioritizes and plans work activities, uses time efficiently and develops realistic plans. Demonstrates accuracy and thoroughness and monitors own work to ensure quality. Adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unforeseen events. #J-18808-Ljbffr Thomas & Company