Employee Health & Benefits Quality Assurance Analyst, e-sMMArt

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Quality Assurance Analyst, e-sMMArt at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Alpharetta, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As an Employee Health & Benefits Quality Assurance Analyst, e-sMMArt , you will:

• Conduct regular audits and assessments of processes, systems, and deliverables to ensure compliance with quality standards, policies, and procedures.
• Identify and document any deviations or non-compliance issues and provide recommendations for corrective action.
• Collaborate with management to develop and implement QA strategies, methodologies, and best practices.
• Track and analyze key performance indicators (KPIs) related to system performance, call center metrics, and customer satisfaction.
• Identify trends, patterns, and areas of improvement based on data analysis, and provide actionable insights to management.
• Collaborate with benefit specialists and technology team to identify process gaps, inefficiencies, and areas for improvement within the benefit administration system(s) and call center operations.
• Propose and assist with implementing process enhancements, automation, and quality control measures to optimize system performance and customer experience.
• Assist with training and provide coaching to benefit specialists and technology team on quality standards, best practices, and compliance requirements. Provide regular feedback and performance assessments to management to ensure adherence to quality standards and continuous improvement.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree or equivalent experience preferred, but not required.
• Minimum of 2 years of experience in benefits administration, or a related role, preferably within the insurance industry.
• Strong knowledge of quality assurance methodologies, tools, and best practices.
• Excellent analytical and problem-solving skills, with the ability to identify patterns and trends.
• Detail-oriented with a focus on accuracy and precision.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Advanced in Microsoft office: Word, PowerPoint, Excel and Adobe and Acrobat required. 
• Demonstrated ability to collaborate and work in a team environment.
• Effective interpersonal, communication-verbal and written skills are highly desired.
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
• Life & Health license required

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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