Client Services Coordaintor - Medical Billing

Job Description

Job Description

Job Overview:

The Client Services Coordinator with a focus on billing is responsible for coordinating client intakes, managing billing, and handling school-based counseling referrals. This role also involves greeting clients, answering phone inquiries, and supporting Samaritan’s team of therapists.

Responsibilities:

• Coordinates intakes by gathering required information, scheduling with appropriate therapist, verifying insurance benefits, entering client information into TherapyNotes database, and granting access to portal or mail paperwork
• Prepares, reviews, and sends client billing monthly
• Follows up with client balances
• Coordinates school-based counseling referrals including making contact, going through intake process, and updating roster
• Greets clients at reception desk when front desk personnel are not available.
• Answers phone and greets visitors
• Responds to information requests from clients
• Responds to all phone inquiries regarding first appointments
• Answers questions from new or existing clients
• Other duties as assigned by Administrative Manager

Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education & Experience:

• Medical Practice Billing Experience: 2+ Years
• EHR Systems: 2 years+ (Preferred)
• Experience working in a mental health setting