Care Coordinator

Job Description Provide administrative support to the members of the CM team Collect data for Health Risk Assessments (HRA) Screen for eligibility and benefits Identify members without a PCP and refer to Member Services Screen members by priority for CM services and refer as appropriate Perform transition of care duties to include, but not limited to, contacting the members’ PCP, Medical POA, or other medical providers for information pertaining to special needs Document all encounters and contacts made on behalf of clients; complete and submit monthly reports; maintain comprehensive electronic member records Motivate members to be active and engaged participants in their health and overall well-being Provide educational promotion, member follow-up, arrange PCP visits, and perform care coordination under the direction of the Care Manager Assist members in assessing health-related services, including but not limited to obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care, and/or social services Perform tasks as directed by the CM team to promote member compliance, such as verifying appointments or obtaining medical records Facilitates member access to community resources, including, but not limited to, finding housing, food, clothing, prenatal classes, parenting, and providers to each life skill, and relevant mental health services Work collaboratively and effectively within a team Establishes positive, supportive relationships with participants and provides feedback to other members of the team Builds and maintains positive working relationships with members, providers, nurse care managers, social workers, agency representatives, and office staff, from diverse cultural and socio-economic backgrounds Requirements Strong interpersonal, communication, and customer service skills Knowledge of community agencies and resources Knowledge of medical terminology Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services Knowledge of transportation and other barriers to care that members may face Ability to communicate medical information to health care professionals and members of the care management team Computer Literate (Microsoft Office) High school diploma or equivalent 2+ years serving the Medicaid population, preferably in the MD/DC area 2+ years OB/GYN experience Benefits medical, dental, and vision plans 100% employer Term Life Insurance Short and Long-Term Disability 401k Employer Match up to 4% 20 days of PTO tuition assistance/professional development plans #J-18808-Ljbffr Maryland Primary Care Physicians