Area Manager

District ManagerAs District Manager, your biggest opportunity will lie in the savored moments of developing excellence in your future leaders. Our culture is energized by its community and our ability to keep America running on a freshly brewed cup of coffee. We believe that a friendly smile and a cup of fresh brewed, PURE ENERGY, is the key to unlocking the potential for our community to SEE more, DO more and ultimately BE more! By providing leadership, coaching and direction to multiple restaurant leaders, you will unlock the greatness that lies ahead. Your role supports and develops Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, ensures they are delivering great guest service and meeting/executing all applicable Brand standards.Responsibilities Include:Able to perform all duties of restaurant team members and restaurant managersEnsure all restaurants in your portfolio are meeting Brand operational standards and food safety standardsAnalyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitabilityUnderstand your local marketing area and competitor trendsEstablish sales and service goals with franchise owners and restaurant managersProvides great guest service and resolves issuesLead team meetingsDeliver training and coaching to restaurant managers on a variety of topics including marketing windows, LTOs and Brand standardsEnsure that restaurants correctly execute new products and processes in a marketing windowDevelop business plans for your portfolio and develop action plans with franchise ownersDrive a clear vision and clearly communicates to the teamEngages with Dunkin' Brands Field Operations team as appropriateRequires travel between restaurantsManagement Responsibilities Include:Recruit, hire, onboard and develop restaurant managersPlan, monitor and review restaurant employee performanceManage and coordinate the Restaurant Management team to support their restaurant performance & executionCoach Restaurant Managers to drive sales, improve profitability and guest satisfactionEducation/Experience:5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills3+ years of experience in a customer service oriented roleCollege degree preferredExperience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting