Customer Service Representative I

Customer Service Representative

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This role requires internet upload and download speeds of at least 80Mbps. Candidates must live in Phoenix, AZ area. Essential functions and responsibilities include answering phone calls, returning phone calls, answering emails from clients, providers and internal referring offices, reviewing previous history of the provider in MedCheck, Scheck and SalesCloud, consulting with Supervisor or other departments to clarify answers to inquiries, contacting provider to discuss findings at the appropriate level, maintaining reports and spreadsheets as needed, and additional duties as assigned.

Knowledge and skills required include knowledge of Workers Compensation fee schedules and regulations, effective verbal and written communication skills, good organizational skills and ability to multitask, detail oriented, proficiency with Microsoft applications, medical terminology and coding knowledge, and bilingual preferred.

Education and experience required include high school diploma or equivalent and customer service experience working in the Managed Care and Benefit Administration industries.

Pay range: $13.94 - $21.48 per hour. CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About CorVel: CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.