Remote Workforce Management Analyst: Staffing & Insights
Vida-Health
New York, NY
- Remote job
Vida Health is seeking a Workforce Management Analyst to optimize staffing across all contact center channels, ensuring SLAs and high customer satisfaction. You will develop forecasts, build optimized schedules, and monitor intraday performance to maximize agent productivity. The role requires 2–3 years in a multi-channel contact center with WFM experience and strong Excel skills. A Bachelor’s degree or equivalent experience is preferred. #J-18808-Ljbffr Vida-Health
Vacancy posted 3 days ago
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