Personal Lines Account Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Ross Insurance Agency is a fast-growing independent agency that offers clients choices from multiple carriers and gives them personal, responsive service. We're looking for a licensed Personal Lines Account Manager who enjoys helping people, does well in a busy office, and takes ownership of each client relationship. You'll report directly to the agency owner and have a real impact on the agency's success. As the agency grows, you'll have real opportunities to advance into larger roles.

Duties and Responsibilities

• Be the first point of contact for clients by phone, email, text, and walk-in.
• Process changes and endorsements through carrier portals for existing clients personal lines policies.
• Take payments and handle billing, including reminder calls and non-pay notices.
• Call clients about renewal increases, review their options, and remarket when needed.
• Quote new business for referrals and existing clients.
• Report claims and follow up with clients to ensure smooth claims experience.

What You Bring

• An active NYS DFS Property & Casualty license (required)
• Excellent communication and organizational skills

What We Offer

• $50,000–$60,000 a year, plus bonus and commission
• Paid holidays, paid time off, and paid sick leave
• 401(k) plan coming next year
• License renewal and CE costs paid by the agency
• Room to advance within the company as the agency grows