Front Desk Receptionist

Job Description
Stratton Amenities provides luxury, hotel-style front desk and concierge services to upscale apartment and condominium communities. Our focus is simple: delivering a professional, welcoming, and service-driven experience for residents, guests, and clients.

We are seeking personable, polished, and reliable Front Desk Receptionists / Concierges to represent our brand at a luxury residential high-rise. This role is ideal for individuals who enjoy engaging with people, take pride in their work environment, and consistently deliver thoughtful, high-quality service.

We offer a supportive team culture, competitive pay, and performance-based incentives.

Schedule Availability

• Full-time and part-time opportunities
• Must be available to work weekends and holidays
• Flexible scheduling, including evenings as needed

Position Qualifications

• Strong verbal and written communication skills
• Professional demeanor with excellent interpersonal skills
• Ability to remain composed, attentive, and efficient in a fast-paced environment
• Strong problem-solving skills and sound judgment
• High level of organization, accountability, and attention to detail
• Self-motivated with a positive, service-oriented attitude
• Well-groomed, polished, and professional appearance
• Minimum of two years of hospitality, front desk, or upscale customer service experience

Key Responsibilities

• Welcome residents and visitors warmly and professionally as a Front Desk Receptionist / Concierge
• Serve as the first point of contact for residents, guests, and vendors
• Deliver a consistently elevated front desk and concierge experience that reflects the property's standards
• Answer phones professionally and relay messages accurately
• Log, track, and distribute resident packages, including regular inventory checks
• Assist residents with concierge-style requests such as amenity reservations, local recommendations, transportation coordination, and service arrangements
• Build and maintain positive working relationships with residents, vendors, and on-site teams
• Monitor the lobby area and security systems to support a safe and orderly environment
• Maintain confidentiality and professionalism at all times
• Support general front desk and concierge operations as needed

Experience Requirements

• Background in hospitality, residential front desk, concierge, luxury retail, or customer-facing roles
• Proven ability to deliver exceptional service and handle guest interactions professionally

Stratton Amenities is an equal opportunity employer. We value diversity, inclusion, and mutual respect, and we believe a strong service culture starts with a team that feels supported, valued, and empowered.