IT Helpdesk Analyst

IT Helpdesk Analyst

San Jose, CA, United States

As an early mover in the in-space transportation and infrastructure services, Momentus is at the forefront of the commercialization of space. With an experienced team of aerospace, propulsion, and robotics engineers, Momentus has developed a cost-effective and energy-efficient in-space transport system.

Job Summary

Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third-party vendors to build, configure and manage corporate and operational mission IT infrastructure, generate process documentation to standardize operations, and work with our business unit customers with a continuous improvement mindset. In doing so, you must think critically about how IT supports business operations, constantly striving to deliver a customer-focused service.

Key Responsibilities

• Provide timely technical support for a variety of break-fix work in response to end-user requests via hands-on effort within our headquarters office or through telephone to our remote users
• Create, track and escalate user work requests, thoroughly documenting issues and closing tickets within the automated work order ticketing system. Provide feedback to IT leadership periodically to ensure effective solutions are implemented
• Onboard new hires to Momentus and participate in the IT portion of the onboarding process
• Develop and implement documented processes in a planned and coordinated way in line with departmental procedures and industry standards.
• Handle and bring to closure escalated issues identified by business users and/or other IT staff. Determine whether issues can be worked internally or need to be referred to external vendor support
• Provide support for internal and external audit/assessor/penetration testers.
• Ensure that technology is used to automate and streamline processes and procedures whenever possible

Required Skills and Experience

• Ability to work independently in a fast-paced environment while managing multiple projects simultaneously
• Broad experience administering corporate IT environments locally and, in the cloud (Azure cloud infrastructure, Microsoft O365, SaaS applications)
• Foundational Network Skills that include cabling, racks, switching, firewalls, wireless and diagnostic tools
• General understanding of Government IT Security requirements (CMMC, NIST 800-171, Centers for Internet Security (CIS) etc.)
• Receive outline of work from management, then determine and apply the tools/resources necessary to achieve the department's business objectives, projects and timelines
• Maintain professional work ethic, appearance, and communication style on the telephone, via email and in-person
• Demonstrate flexibility, troubleshooting skills, attention to detail, and ability to work in an interrupt-driven environment
• Exhibit punctuality and reliability on the job
• Excellent written and verbal technical communications skills

Desired Skills and Experience:

• Manufacturing, Electronic, or Aerospace industry background
• Prior startup experience
• Previous experience working on DoW and other USG development and deployment programs
• Ability to hold and maintain a USG Security Clearance

Education & Work Experience:

• Bachelor's degree in information technology, Computer Science, Information Systems desired
• 5+ years increasingly responsible experience in a technical discipline, including a combination of hardware and software desktop support in a Microsoft Windows environment, IT infrastructure services, networking and cloud architecture

Work Schedule

• Assigned schedule within core business hours, M-F, and assigned rotating on call coverage
• Flexibility to occasionally work early or late hours, and extended weekend hours, typically with advance notice
• On-site M-F in Santa Jose, CA office

Compensation:

Annual Base Salary Range: $75,000.00 - $90,000.00/per year

Base pay is one part of our total compensation package (base+bonus+equity) and is determined within a range. Your actual base salary will be determined on job-related knowledge and skills, education, and experience. Our benefit plans include medical, dental, and vision insurance, 401k retirement plan, short and long term disability and life insurance. We also offer flexible PTO, along with 11 paid holidays, sick time and paid parental leave.

This is a full-time position in San Jose, California. This position requires access to export-controlled commodities, technical data, technology, software, and services. U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a)(3) is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.