Field Support Analyst

Title: Field Tech Support Hours: M-F 8am - 5pm Location: Indianapolis, IN 46241 Assignment Duration: 3 Months Potential to convert to FTE : yes Resource's typical working day: This role will be in support of trainings and the candidate will be be there to support all of the AV aspects of the trainings Working with Desk side support Answering technical support issues Working tickets Assisting with the distribution of hardware across the country Proactive customer service Years of Experience needed: 2-3 years IT experience 5+ years in customer service Level of Education: H.S. Diploma with technical experience Systems/Software proficiencies: Windows 11 Office 365 InTune Azure Active Directory Imaging Process Certifications/Licenses: Any applicable IT Certification preferred Top Must have Skills: Great Customer Service Skills Ability to communicate with client Top Nice to have Skills: Willingness to learn Team Player Able to collaborate About the Role: As a client Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users. What You'll Do: Set up, operate, and support AV equipment for meetings, training sessions, and events. Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints. Edit content for the documentation of software applications and hardware environments. Create photographs, drawings, sketches, diagrams, and charts to illustrate the material. Conduct research and interviews with technical and business personnel. Provide ad-hoc technical assistance to end users as needed. Support changes or enhancements to templates and other documentation standards. Have some knowledge of standard principles with limited practical experience in applying them. Lead by example and model behaviors that are consistent with Client's RISE values. Impact the quality of own work. Work within standardized procedures and practices to achieve objectives and meet deadlines. Exchange straightforward information, ask questions, and check for understanding. What You'll Need: To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Ability to use existing procedures to solve standard AV and technical support problems. Experience with analyzing information and standard practices to make judgments. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with a strong inquisitive mindset. Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. #J-18808-Ljbffr