Shipping & Receiving Clerk

Shipping & Receiving Clerk

In the role of Shipping/Receiving Representative, you will be responsible for a variety of shipping and receiving tasks. Providing excellent customer service to our customers, third-party vendor drivers, and supporting inter-departments by providing status or assistance with shipping and receiving related matters. This role also provides administrative support to the department manager.

Essential Responsibilities:

• Responsible for verifying and coordinating the accuracy of incoming & outgoing shipments.
• Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
• Performs data entry, prepares shipping orders, and schedules loads.
• Researches, compiles, validates, and reports information from multiple sources i.e., bills of lading, orders, or other records.
• Confer or correspond with establishment representatives to rectify problems, such as damages or shortages.
• Provides general clerical office functions and support to the department Manager.
• Assist our third-party drivers with shipping or receiving inquiries.
• Assist customers with shipping and receiving change requests.
• This position requires occasional walk-throughs in our warehouse/shipping department for follow-up on customer service orders, inventory, order status, operate lift truck i.e. sit-down and propane changes, etc.
• Assist with training of new forklift drivers.
• Assist with loading and onloading trucks when need or asked by the direct supervisor.
• Act as liaison between customers, carriers, and internal departments by notifying the appropriate departments of change requests or any other matter that requires notification.
• Arrange or coordinate the delivery of materials received by notifying the appropriate department personnel.
• Comply with all quality, safety, work rules, and regulations.
• Assist with various projects as needed.
• Perform all other duties as assigned.

Education and/or Experience:

• A High School diploma or equivalent is required.
• 2+ years of administrative experience or similar role.

Other skills and abilities:

• Excellent written, verbal, and listening skills.
• Adapt to new processes, products, and technologies as required. Learn and understand our products and technology at a level sufficiently high enough to efficiently identify and route requests for assistance to the proper division department or individual.
• Ability to work within a fast-paced, deadline-driven, multi-discipline environment.
• Ability to manage multiple tasks, set priorities, identifies and addresses problems, and meets deadlines.
• Identify and resolve problems in a timely manner, gathers and analyze information skillfully, and maintain confidentiality.
• Ability to work effectively with a team in a wide array of plant personnel ranging from hourly employees to senior management.
• Self-motivated with the ability to work independently in a fast-paced environment with changing priorities.
• High level of attention to detail, and process driven in order to balance timeliness and quality of service. Metrics for quality and efficiency will be developed and maintained.
• Computer skills: Basic knowledge and experience in computer office programs of Word, Excel, and Outlook are requirements for this job.
• Basic math skills.
• Must be able to communicate, read and write proficiently in English.
• Must be committed to the success of the entire organization.

Physical Requirements:

• Works in an office environment that is located inside the Warehouse.
• Requires sitting, standing, walking, and operating a computer keyboard, telephone, and other office equipment for extended periods of time.
• Must be able to perform repetitive motions such as typing, reaching, and grasping.
• Work environment is in a warehouse and temperatures inside vary between hot or cold based on the outside conditions.
• Must be able to carry up to but not limited to 25lbs.

This is a fast-paced environment with constantly changing priorities. We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics.