Call Center Specialist

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. Call Center Specialist - Posting #27187 Hourly Rate: $20.00 Position Summary Full‑time Call Center Specialist position located in White Center, near Seattle, WA. The role involves processing inbound calls, greeting patients and the public in a friendly manner, relaying messages to the appropriate department, and making medical appointments. Candidates should be bilingual in English/Spanish and dedicated to providing outstanding customer service. Desired Requirements/Qualifications Maintains professionalism and the willingness to help others at all times. Demonstrates the ability to make independent decisions quickly when necessary. Shows sound problem‑solving skills and diplomatic communication. Can multi‑task effectively, handling calls quickly and efficiently. Will make medical appointments and contact patients via phone on behalf of Sea Mar. Screens and assesses incoming calls in a timely manner. Maintains a high level of work ethic and professionalism. Possesses excellent problem‑solving and communication skills. Can multi‑task and use basic office software. Answers incoming telephone calls within three rings or less. C.N.A. or Medical Assistant preferred. Bilingual in English/Spanish. What We Offer Medical benefits Vision benefits Prescription coverage Life insurance Long‑term disability EAP (Employee Assistance Program) Paid time off starting at 24 days per year plus 10 paid holidays 401(k)/Retirement options Opportunity to work in a culturally diverse environment Sea Mar is an Equal Opportunity Employer. Posted on 12/3/2024 External candidates are considered after 12/6/2024 This position is represented by Office and Professional Employees International Union (OPEIU). #J-18808-Ljbffr