Customer Relations Specialist

Now hiring for a Customer Relations Specialist

Location: La Vergne, TN

Pay Rate: $20.00 per hour

Schedule: Monday-Friday 7:30 AM-4:15 PM


If You Can Juggle Calls, Chat, and Coffee. We're Impressed.


Looking for Customer Relations Specialist jobs in La Vergne where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.


Job Duties

• Communicate with customers regarding delivery schedules, shipment updates, and inventory concerns.
• Prepare and distribute shipping labels, orders, and shipment documentation.
• Monitor inventory levels, identify shortages, and resolve discrepancies.

Education Requirements

• High school diploma or GED required.
• Associate degree preferred; equivalent combination of education and experience may be considered.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• 2 to 5 years of experience in inventory control, customer service, production control, supply chain, or related automotive environment preferred.
• Experience with shipping documentation, inventory management systems, or warehouse management systems preferred.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to analyze and communicate inventory, delivery, and customer demand data issues and prepare reports.
• Strong attention to detail and accuracy when processing customer information, inventory data, shipping documentation, and labels.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Relations Specialist.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

Pick up more than calls. Pick up a career. Apply now.

What You Will Do


As a Customer Relations Specialist, you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

• Communicate with customers regarding delivery schedules, shipment updates, and inventory concerns.
• Prepare and distribute shipping labels, orders, and shipment documentation.
• Monitor inventory levels, identify shortages, and resolve discrepancies.

A Customer Relations Specialist serves as an important connection between customers and the organization by providing information, resolving concerns, and delivering professional service. This role requires strong communication skills, problem-solving ability, and a genuine commitment to creating positive customer experiences.


Successful Customer Relations Specialist professionals listen carefully, communicate clearly, and respond to customer needs with patience and professionalism. They help build trust by providing accurate information, resolving issues efficiently, and maintaining positive relationships.


This profession is ideal for individuals who enjoy helping others, solving problems, and contributing to a customer-focused workplace.