Incident Reporting/Risk Management Coordinator

Job Description

Job Description

Incident Reporting & Risk Management Coordinator

Position Summary
South County Mental Health Center, Inc. is seeking a detail-oriented Incident Reporting & Risk Management Coordinator to support organizational safety, compliance, and risk management efforts. This position is responsible for investigating incidents, maintaining reporting systems, analyzing trends, ensuring regulatory compliance, and recommending corrective actions to promote a safe environment for clients, staff, and stakeholders.

About Us
South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.

Minimum Qualifications

• Bachelor’s degree in Health Services Administration or related field
• Minimum one (1) year of experience in health services
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications, including Word and Outlook
• Strong analytical, critical thinking, and problem-solving abilities
• Ability to maintain confidentiality and professionalism

Preferred Qualifications:

• Master’s degree in Health Services Administration or related field
• Administrative experience in healthcare settings
• Experience with behavioral health or mental health services
• Familiarity with healthcare incident reporting systems and regulatory requirements

Duties and Responsibilities
Incident Reporting & Documentation

• Report incidents through the Agency for Health Care Administration (AHCA) Incident Reporting System (AIRS)
• Submit reportable incidents to the Department of Children and Families (DCF) Incident Reporting and Analysis System (IRAS)
• Thoroughly document incidents, including dates, times, locations, involved parties, and event details
• Maintain accurate incident records and tracking logs

Investigation & Analysis

• Investigate incidents to determine root causes and contributing factors
• Analyze incident trends and identify opportunities for improvement
• Develop recommendations to reduce future risks and enhance safety practices
• Support corrective action planning and follow-up activities

Grievance & Compliance Management  

• Assist with grievance investigations when required
• Review completed grievances and maintain grievance logs
• Ensure compliance with regulatory reporting requirements and organizational policies
• Support audits, reviews, and regulatory inquiries as needed

Reporting & Quality Improvement

• Prepare clear and concise incident reports and summaries
• Present findings and trends to the Quality Assurance Committee
• Utilize incident data to support risk management and quality improvement initiatives
• Recommend process improvements to strengthen incident reporting procedures

Additional Duties

• Participate in safety, compliance, and quality improvement activities
• Perform other duties and special projects as assigned

Core Competencies

• Strong critical thinking and analytical skills
• Excellent written communication and grammar skills
• Ability to identify patterns, trends, and root causes
• Strong organizational and documentation abilities
• Knowledge of incident management and risk mitigation principles
• Effective communication and collaboration skills
• Ability to maintain confidentiality and exercise sound judgment

Physical Demands

• Primarily sedentary work with extended periods of computer use
• Frequent typing, report preparation, and data entry
• Occasional walking, meetings, and departmental visits

Working Conditions

• Professional office and healthcare environment
• Frequent interaction with leadership, program staff, and regulatory agencies
• Standard business hours with flexibility based on organizational needs

Performance Standards
Performance will be evaluated based on:

• Accuracy and timeliness of incident reporting
• Quality of investigations and root cause analyses
• Compliance with reporting requirements and regulations
• Effectiveness of risk reduction and quality improvement initiatives
• Timeliness and accuracy of grievance tracking and documentation
• Communication and collaboration with internal stakeholders

Schedule & Work Details
Full-Time Position
Schedule: Monday – Friday (hours may vary based on organizational needs)
Location: In-person (Delray Beach, FL)
Pay: $25/hour

Benefits
We offer a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Paid time off
• Life and long-term disability coverage
• Voluntary benefit options
• 401(k) with employer match

Additional Information
Background check required
Drug-free workplace
Equal Opportunity Employer (EOE)

Apply now.

Because of the work we do in the community, a full background check is required for all staff.

We are a drug free employer.

South County Mental Health Center, Inc is an EOE.

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