Call Center Manager

Job Description

Job Description

As one of the most recognized names in our field, we're seeking a Call Center Manager to expand and lead our appointment-setting team.

You'll hire, manage, and develop a team of 5–12 callers working a warm list of over 5,000 leads to set qualified appointments for our sales staff. You'll also oversee our internet marketing department, managing its cost and performance.

What you'll receive

• Base salary plus bonuses and overrides
• Warm calling material — no cold prospecting
• Inbound and outbound volume
• Career development
• A great work environment

Apply and include your resume.

$40,000 – $75,000

• Recruit, hire, train, and develop a team of 5–12 inbound/outbound callers
• Set daily and weekly appointment-setting goals and hold the team accountable to them
• Monitor call quality, coach callers, and run regular performance reviews
• Manage and prioritize the warm lead list to maximize set rate and show rate
• Track and report key metrics (calls, contacts, appointments set, conversion) to executive management
• Oversee the internet marketing department, managing budgets, costs, and expected lead volume
• Coordinate lead distribution and scheduling with the sales department
• Identify and implement improvements to scripts, processes, and reporting

• Proven experience managing a call center or appointment- setting/telemarketing team
• Strong people management and coaching skills
• Comfortable owning numbers: budgets, KPIs, and performance reporting
• Working knowledge of the internet/digital marketing, and lead generation
• Excellent communication and organizational skills

09 Build is a Miami-based home improvement company specializing in impact windows and doors, bathroom remodels, and kitchen renovations — with roofing coming soon.