Preventative Maintenance Quote Specialist

Preventative Maintenance Quote Specialist

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has a career opportunity for the right individual to support the dealership and our customers through specialized Preventative Maintenance services. This individual will be the primary source of contact for the dealership, and our sales force, working directly with the Cleveland Brothers management team, and our customer base, to provide professional support facilitating growth with Preventative Maintenance contracted services.

Primary Responsibilities:

• Monitor the utilization of Preventative Maintenance program EZKits across contracted customer and equipment fleets;
• Utilize Caterpillar proprietary software and web-based applications to support PM contracted customer services;
• Provide timely follow-up with contracted customers and Cleveland Brothers Product Support Sales Representatives;
• Foster successful relationships with internal departments, and external customers to facilitate timely PM parts fulfillment;
• Develop accurate Preventative Maintenance Full-Service TLC, and EZKits filter sales quotes to support growth;
• Provide professional interactions with Cleveland Brothers personnel and valued customers on a daily/weekly basis;
• Provide timely communications via phone, e-mail, or in person;
• Support the Equipment Management Services management team with periodical tasks;
• Substitute for other positions and other functions as assigned by necessity.

Skills, Knowledge, Qualifications:

Ability to learn and develop expertise with Caterpillar equipment, and an understanding of the operation of Caterpillar equipment, maintenance products, and various industry needs. Applicants must be proficient with Microsoft office applications. Successful candidates will possess excellent verbal, written, technical, and analytical skills. Ability to prioritize duties, work both independently and within a professional office team. Strong self-starting, interpersonal, professional communication, and multi-tasking skills required. Must be accountable, flexible, have solid decision-making ability, and be successful within a team environment.

Background Training and Experience:

Progressive experience and understanding, focusing on exceptional internal and external sales and services support in an office environment, preventative maintenance needs, long-term customer service agreements, service operations, and an understanding of consultative sales concepts, or an equivalent combination of training and experience is acceptable.

Why Join the Cleveland Brothers Team:

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us:

For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals.