Business Systems Analyst -Service Delivery Center - Manager

Business Systems Analyst – Service Delivery Center - Manager Other locations: Anywhere in Region Requisition ID: 1720383 At EY, we’re all in to shape your future with confidence. Banking Domain Technical Product Manager We are seeking a Manager-level Systems Business Analyst to lead the delivery of transformational technology initiatives for clients across the Banking & Capital Markets sector. This role focuses on bridging business strategy with technology execution, driving system modernization, improving business processes, and enabling scalable, high‑performing digital platforms. You will act as a trusted advisor to stakeholders, lead cross‑functional teams, and ensure the successful translation of complex business needs into robust technology solutions. Your Key Responsibilities Serve as a strategic liaison across business and technology teams, driving executive stakeholder alignment, facilitating discovery and design workshops, and influencing decision‑making through data‑driven insights. Lead the end‑to‑end requirements lifecycle from discovery through delivery. Establish best practices for requirements documentation, traceability, and governance across projects. Drive system discovery, including data mapping, interface definitions, and API (REST/JSON) specifications. Partner with architects and engineering leads to design scalable, cloud‑ready solutions aligned with enterprise standards. Lead discussions on system integrations, data flows, and cross‑platform dependencies. Lead Agile delivery and governance by facilitating sprint ceremonies, driving backlog prioritization and roadmap planning, and proactively monitoring progress, risks, and release readiness to ensure alignment with business priorities and strategic objectives. Drive end‑to‑end quality and delivery assurance by defining comprehensive testing strategies, validating requirements and design integrity, and managing change processes with clear stakeholder communication. Leverage data analysis to drive business decisions and product strategy, delivering actionable insights through dashboards, reports, and executive‑level presentations. Lead and mentor junior analysts while driving team accountability, enforcing delivery best practices, and collaborating effectively with distributed and offshore teams to ensure high‑quality outcomes. Drive post‑deployment performance monitoring and continuous improvement by identifying enhancements, capturing stakeholder feedback, and ensuring sustained value realization. Required Qualifications Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. Minimum 6+ years of experience in Business/System Analysis or Techno‑functional roles. Proven experience leading large‑scale transformation or system modernization programs. Domain Expertise Strong experience in one or more areas: Retail Banking, Commercial Banking, Payments, Capital Markets, Mortgages. Hands‑on experience in API and integration design (REST/JSON), data mapping and system interaction modeling, and enterprise architectures and cloud‑native solutions. Strong knowledge of testing strategies (SIT, UAT, regression, end‑to‑end) and backlog management and delivery frameworks. Leadership & Soft Skills Strong stakeholder management and executive communication skills. Ability to translate complex technical concepts into business‑friendly insights. Proven leadership in managing cross‑functional and distributed teams. Strong analytical and problem‑solving mindset with a focus on outcomes. Ability to operate in a fast‑paced, high‑performance consulting environment. What We Look For Moves beyond execution to ownership of end‑to‑end delivery and outcomes. Drives solution thinking, not just requirement gathering. Plays a key role in client relationship management and account growth. Sets standards, mentors teams, and influences practice‑level best practices. What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. A comprehensive compensation and benefits package, including a base salary range of $86,600 to $197,800 in the US (with higher ranges in specific metro areas). Additional benefits include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. A team‑led and leader‑enabled hybrid model: most people in client‑serving roles work together in person 40–60% of the time over the course of an engagement or project. A flexible vacation policy that allows you to determine the amount of time off based on your personal circumstances, along with designated EY Paid Holidays and additional leave options. Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying or request an accommodation during any part of the application process, please contact EY Talent Shared Services. #J-18808-Ljbffr Ernst & Young Advisory Services Sdn Bhd