Senior Front Office Assistant - Orlando Health Cancer Institute - Health Central

Orlando Health Cancer Institute Senior Front Office Assistant

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor. Responsibilities include adhering to Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards. The role involves handling multiple simultaneous tasks, answering telephones, taking messages, filing lab reports, medical records and other information according to practice policies and procedures. It also includes performing word processing and spreadsheet data, charge entry and cash handling, acting as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations, and maintaining reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Other related functions include participating in Quality Assurance and Quality Indicator activities as assigned, demonstrating awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies, practicing the efficient use of supplies, maintaining a clean, safe and organized office, and acting as a liaison to assist office billing service as requested.

Qualifications include a high school graduate or equivalent, typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system, knowledge of ICD & CPT, and two (2) years' experience in a medical office environment.