Front Desk Agent

Pay: $17.00–$20.00 per hour. Seasonal position from May through November, with the potential for continued, year–round employment based on performance and business needs. The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as the property. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer and respond to guests' requests and individual needs promptly Resolve billing questions or concerns Check hotel availability and assist with making reservations Attend daily line‑ups to confirm all guest information is accurate, ensuring a smooth operation Check guests in and out, including greeting, giving proper welcome packets, and room assignment Perform all front desk duties, including answering phones and assisting guests with requests Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEOs, group rooms, group arrivals, and group key packets Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system Review each guest profile and reservation before arrival to ensure it is complete Ensure all guests are charged correctly for items purchased Understand the point of sale operations for the gift shop and incidental charges Must comply with all company policies and procedures. Must be able to work well with other team members, managers, and interact with guests. Regular and consistent attendance is required. Must have flexibility to work nights and weekends. SUPERVISORY RESPONSIBILITIES None EDUCATION AND EXPERIENCE High School diploma or equivalent. 2-3 years of hospitality or customer service experience. COMPUTER SKILLS Basic understanding of MS Office programs Experience with OPERA preferred Capable of learning new computer software programs quickly LANGUAGE SKILLS Excellent written and verbal communication skills Effective interaction with guests, managers, and team members MATHEMATICAL ABILITY Basic knowledge and understanding of math and general accounting. REASONING ABILITY Make decisions under pressure Manage diverse tasks simultaneously Exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS Sit or stand for long periods Lift up to 40 lbs. Operate a company vehicle or golf cart safely WORK ENVIRONMENT General desk/front desk guest reception area Work outdoors in all weather conditions BENEFITS Travel perks and property benefits Tuition reimbursement Paid time off with additional paid holidays Health insurance and flexible spending accounts 401k match with profit share, and training and education High Hampton is an Equal Opportunity Employer. #J-18808-Ljbffr