Fiscal Services Technician - Customer Service

Customer Service Representative

Provides extensive customer service to the public assisting customers with utility service account information involving questions, complaints, and billing inquiries. Handles large amounts of cash, service requests, data entry, and other related activities in a fast pace environment.

Benefits Overview

• 3 weeks of vacation per year after the first year (2 weeks of vacation during the first year)
• Medical insurance is provided at no cost to the employee
• Dental and vision insurance is offered
• Pet insurance is offered for your four-legged friend
• Supplemental insurance is offered
• $25,000 life insurance policy at no cost to the employee
• 13 days city observed paid holiday leave
• 16 hours of paid personal days each year
• Tuition reimbursement available for up to $2,000 per fiscal year
• Retirement plan includes a 7% contribution of an employee's gross salary to the Texas Municipal Retirement System (TMRS) with a city contribution match of 2 to 1
• Longevity pay in the amount of $7.50 per month, per year of service paid annually each December
• Employee Fitness Center

Our City Mission: To provide exceptional services that create and sustain a safe, livable, and vibrant community.

Our City Vision: Building a better tomorrow together by cultivating a City that is financially strong, with a thriving economy, quality infrastructure, and dynamic culture.

Our Core Values:

• Teamwork: We believe in the power of collaboration and unity among our citizens, leaders, and our own staff to achieve common goals and enhance the well-being of our community.
• Hometown: We cherish and preserve the unique character and history of our town, creating a sense of belonging for all who call it home.
• Respect: We promote a culture of mutual respect, recognizing the inherent worth and dignity of every individual in our diverse community.
• Integrity: We hold ourselves to the highest ethical standards, ensuring transparency and accountability in all our actions and decisions.
• Vision: We embrace innovation and forward-thinking ideas to shape a sustainable and prosperous future for Rosenberg while preserving our historic past
• Employees: We strive to maintain a healthy work culture that places an emphasis on physical and mental well-being so our employees can perform to their full potential.
• Service: We are committed to delivering superior services and continuously improving to meet the needs of our community.

Essential Functions

• Assists internal and external customers with utility service billing and account information
• Maintains customer account data
• Processes fiscal transactions
• Sorts, makes images of, organizes and files documents of assigned area, verifies, enters and updates system data
• Prepares, processes, and prints scheduled reports and forms, and maintains related files
• Performs other duties as assigned

Required Qualifications

• High School Diploma or successful completion of the General Educational Development (GED) Test
• Two (2) or more years of full-time paid accounting, customer service, or related experience
• Training and experience using a personal computer with a variety of software including Microsoft Office

Licenses, Certificates, and Other Requirements

• Valid Class C Texas Driver's License
• Reliable transportation and liability insurance
• Appointment will be conditional upon successful completion of the following pre-employment checks:
• Criminal background check
• Controlled substance screening