Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Mike Bashore Agency is looking for an energetic, relationship-focused Customer Service Representative to join our growing team. This role is approximately 80% customer service and 20% relationship development and sales. You will help existing customers manage their insurance, solve problems, understand coverage and billing, navigate claims, and identify opportunities where we can better protect their household. We are open to both experienced insurance professionals and high-potential candidates who are new to the industry.

Responsibilities

• Assist customers by phone, text, and email
• Process policy and account changes
• Explain billing, coverage, and renewal questions
• Assist customers with claims and service concerns
• Complete underwriting and account follow-up
• Build strong relationships with existing customers
• Identify cross-sell and financial services opportunities
• Ask for referrals and customer reviews
• Manage daily tasks, follow-up, and customer expectations
• Help create an exceptional overall customer experience

What We're Looking For

We are looking for someone who is:

• Outgoing and relationship-driven
• Empathetic and calm under pressure
• Organized and detail-oriented
• Coachable and motivated to improve
• Comfortable working in a fast-paced environment
• Proactive and able to manage multiple priorities
• Strong with technology and AI tools
• Goal-oriented and interested in career growth

Licensing & Qualifications

A Michigan Property & Casualty insurance license is required before the first day of employment. Previous insurance experience is not required. A Life & Health license is preferred.

Education:

• High school diploma required
• Associate's or bachelor's degree preferred
• Experience, attitude, communication skills, and aptitude are highly valued

For candidates new to insurance, the agency reimburses the cost of one approved licensing course and one exam after 30 days of employment.

Training & Career Growth

New employees participate in a structured 90-day onboarding program that includes training modules, shadowing, one-on-one coaching, and gradually increasing customer responsibilities. Our team receives regular coaching from agency leadership along with formal performance and development reviews. We are especially interested in candidates who want to grow into future team leadership or management roles.

Compensation & Benefits

• $35,000–$45,000 base salary based on experience
• Approximately $5,000–$10,000 annual commission and bonus opportunity
• SIMPLE retirement plan with 3% employer match
• Paid holidays
• Paid sick time
• Accrued paid time off
• Licensing reimbursement
• Team outings
• Professional development and coaching

Our Culture

Mike Bashore Agency is a high-performing, growth-oriented agency with a close-knit team and high expectations. We currently rank in the top 10% out of agencies in our territory, and our goal is to become #1. We believe in accountability, teamwork, professional growth, and creating an amazing customer experience while maintaining a family-first culture. Our office is located along the Clinton River Trail, approximately one mile from Downtown Rochester, and our team is actively involved in local networking, community organizations, nonprofits, and events. And yes — we also have an office dog named Nash.

Location & Schedule

930 W. Avon Rd., Suite 18 Rochester Hills, MI 48307 Monday–Friday, 9:00 AM–5:00 PM. This is primarily an in-office position with occasional hybrid flexibility when appropriate. Team members may also participate in optional evening networking opportunities and approximately 1–2 weekend community events each year.

This position is employment with Mike Bashore Agency, an independently operated State Farm agent office, and is not employment with State Farm corporate.

Do you want a career and not just a job?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Rochester Hills.
• I have been a State Farm agent since 2012.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• We currently have 8 team members at our agency.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, and New Agent Program Qualifier

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.