Assistant Hospitality Manager

Job Title Assistant Spa Manager Department Health & Wellness Reports To Health & Wellness Spa Manager Classification Full-time Non-Exempt Job Summary Responsible for providing excellent customer service and managing daily operations including staff management. Focus Employee Relations & Development Departmental Expectation of Employee Adheres to Sycamore's Policies and Procedures Acts as a role model within and outside Sycamore. Maintains a positive and respectful attitude with coworkers and customers Consistently reports to work on time prepared to perform duties of position Participates in monthly safety training. Demonstrates honesty, integrity and professionalism at all times Duties and Responsibilities Represent the H&W Manager in their absence acting as Manager on duty Assist with hot tubs, spa, and gift shop operations Oversee Supervisors and staff Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Interview, payroll, staffing, training and coaching, handle employee relations including disciplinary actions Assist in hiring, scheduling, motivating and coaching employees; serve as a role model Report accidents, injuries, and unsafe work conditions to manager. Supports staff at peak times and undertake any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.) Maintain strong communication within the department Order operational supplies and professional products Ensures employees adhere to company policies Solve guests complaints and misunderstandings to customer satisfaction Ensure clients safety, comfort, and well-being Participates in marketing and promotional ideas to help achieve the desired revenue for the department Perform all other duties as requested by manager Qualifications Requirement: Three or more years of management experience in Hospitality or Spa Environment Must be able to work holidays, weekends and evenings Must be able to speak, read, write and understand the primary language(s) used in the workplace. Basic typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc. Develop knowledge in POS and Reservations Program Thorough understanding of spa treatments and the spa environment Physical/Mental Requirements Calculate figures and amounts. Coordinate multiple tasks simultaneously Excellent customer service Acute attention to detail Ability to work in stressful situations Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. The employee must occasionally lift and/or move, carry, push and pull up to 30lbs Work Environment While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Work conditions include exposure to scents and mineral water sulfur odor. Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time. #J-18808-Ljbffr