Account Representative
DCM Services
Description:
DCM Services
Account Representative
Bloomington, Minnesota Full-Time Non-Exempt
We Just Raised Our Wages!
We recently increased pay for this role - because great people deserve great compensation.
About DCM ServicesDCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.
At DCM Services, we believe that treating people with dignity - whether they are our employees or the families we serve - is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.
The OpportunityAs an Account Representative I, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.
Requirements: Key ResponsibilitiesGenerate outbound calls and field incoming calls
Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
Negotiate payment arrangements and follow up as needed
Send confirmation and settlement letters as required
Accurately document accounts and notate files with correct transaction codes
Respond to all voicemail messages daily
Adhere to company policies, procedures, and client-specific requirements
Uphold company information security and privacy responsibilities
What You BringHigh School Diploma or GED
Goal-oriented mindset with strong organizational skills
Courteous, empathic, and professional telephone manner
Strong verbal and written communication skills
Ability to multi-task effectively in a fast-paced, regulated environment
Team-oriented with the ability to also work independently
Computer proficiency and the ability to learn new systems
Licensed Debt Collector (or ability to obtain licensure)
Why DCM Services?Competitive, freshly increased wages - we invest in our people
Meaningful work that requires true compassion and professionalism
Collaborative, supportive team culture in a stable, established company
Bonus-eligible role with performance recognition
Convenient Minnesota office location
Compensation details: 21-23 Hourly Wage
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