Program Coordinator / Portfolio Analyst

Role Description

The Program Coordinator serves as the operational backbone of the CIO's Product and Program Management Office (PPMO). This role owns the mechanics of the IT governance process, allowing the strategic PPMO staff to focus on facilitation, stakeholder management, and cross-team coordination.

This is a remote role within the US but EST work hours are required.

Reports To

• PPMO Delivery Lead

Key Responsibilities

• Intake & Triage Operations:
  • Own the intake queue: receive, log, and route all new work requests through the single intake channel (Coda/JIRA).
  • Work with team leads to ensure PPMO tools and processes are being utilized.
• Reporting & Communication:
  • Build and maintain dashboard views in Coda/JIRA for leadership consumption.
  • Compile capacity utilization snapshots and impact summaries from team-reported data.
• Automation & Tooling:
  • Build and maintain automation workflows to reduce manual PPMO overhead through tooling.
  • Leverage AI tools (Claude, ChatGPT) for drafting summaries, meeting minutes, requirements, report templates, etc.
• Scrum Master & Agile Facilitation:
  • Facilitate sprint ceremonies for PPMO-aligned delivery teams: sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Manage and maintain Jira boards: configure sprints, maintain backlogs, track velocity, and enforce Definition of Done standards.
  • Produce sprint metrics and burn-down/burn-up reporting for leadership; surface delivery risk early and recommend corrective actions.

Qualifications

• 2–4 years of experience in project coordination, PMO support, or business analysis.
• Experience in an IT or technology organization.
• Proficiency with Microsoft Office.
• Proficiency with Jira for backlog management, sprint tracking, and agile workflow administration (required).
• Strong data organization and visualization skills — can build clean dashboards.
• Demonstrated ability to manage multiple concurrent processes with attention to detail and deadlines.

Preferred Qualifications

• Active Scrum Master experience — comfortable facilitating ceremonies, managing backlogs, and coaching agile practices on a delivery team.
• Experience with automation tools (Zapier, Power Automate, UiPath).
• Exposure to AI-assisted productivity tools (Claude, ChatGPT, Gemini).
• Scaled Agile certification strongly preferred: SAFe Scrum Master (SSM), or SAFe Agilist (SA); CSM or PSM accepted in lieu.
• Experience with Coda as a documentation and workflow platform (preferred); ability to build Coda docs, automations, and dashboards is a strong differentiator.
• PMI-CAPM, Lean Six Sigma Green Belt, or equivalent certification (valued but not required).

Key Competencies

• Process discipline without rigidity — maintains the system without becoming a bureaucratic gatekeeper.
• Comfortable with ambiguity — the governance framework is new; this role helps shape it through practice.
• Proactive communication — doesn't wait for problems to surface; flags them early.
• Tool-savvy — learns new platforms quickly and automates repetitive work by instinct.
• Low ego, high reliability — this role succeeds by making everyone else's work easier, not by owning outcomes directly.

US Salary Range

• $90,000 — $95,000 USD

Benefits

EdgeConneX offers a competitive benefits package.