Product Designer

Vimo (formerly GetInsured) has operated since 2005, building technology for health insurance shopping and enrollment. Following the acquisition of Change & Innovation Agency in 2021, it expanded into government IT modernisation, offering SaaS platforms, contact centre services, and AI tools that help states run health insurance exchanges and administer safety-net programs including Medicaid, SNAP, childcare, and unemployment insurance. The company employs 501–1,000 people and describes its mission as making public services simple, accessible, and human-centred. The role This is a contract Product Designer position based on-site in the San Francisco Bay Area. The role sits within a design team that hires for craft and judgment, and expects designers to use AI tools as a standard part of their workflow. You would work with a high degree of independence, receiving roughly a few hours of direction per week and carrying work forward on your own. What you would do Frame ambiguous design problems, explore directions, and produce wireframes, prototypes, and polished interfaces for web and mobile, making the critical judgments about what ships. Design UX patterns for AI-driven features: conversational and agentic flows, prompt and input design, streaming and loading states, confidence and citation display, human-in-the-loop review, error recovery, and graceful fallbacks across eligibility, enrollment, and case-management products. Build interactive, code-backed prototypes and demos independently using prompt-driven and generative tools (Figma, Figma Make, Claude, ChatGPT, AI codegen) so stakeholders can test real behaviour rather than static mockups. Use AI to synthesise analytics, research data, and user feedback into insights, then translate those insights into design direction, validating AI output against source material. Maintain and extend shared design system patterns, tokens, and UI kits, and help move the team toward a design-to-code workflow (for example, connecting components to code via Figma Code Connect). Partner with product, engineering, QA, data science, and business stakeholders to deliver solutions together. Advocate for inclusive design to the latest WCAG standards and hold AI-assisted output to the same accessibility bar. What they are looking for A strong portfolio showing complex problems solved through interaction design, visual design, and UI prototyping, with your thinking and judgment visible. 5 or more years of professional UX/product design experience in software or information design. Strong interaction and visual design judgment, and the ability to distinguish good work from generic work. Highly self-directed: able to work independently with business stakeholders and product managers, bring a UX point of view, and deliver strong work with minimal oversight. Hands-on experience with design systems and component libraries. Solid understanding of semantic HTML/CSS and mobile responsiveness, and the ability to translate Figma specs into front-end guidance. Clear communication, the ability to articulate and defend design decisions, and a collaborative approach across distributed teams and time zones. Fluency with Figma and Adobe Creative Cloud. Practical use of generative UI and codegen tools (Figma Make, v0.dev, Lovable, or similar) in real projects. Strong prompting judgment with LLMs (Claude, ChatGPT, Gemini): decomposing design problems into effective prompts, iterating toward usable results, and recognising when output is wrong, generic, biased, or inaccessible. A responsible mindset about AI, including reviewing generated work for bias, privacy, and accessibility issues, which is especially important in government and safety-net contexts. Preferred: experience connecting a design system to AI codegen via Figma Code Connect, or building agents for design workflows; enough AI-feature literacy to collaborate with engineers on model APIs, RAG, agents, MCP/tool use, and evals; mobile app design and hands-on moderated/unmoderated user testing; experience in regulated, high-stakes, or accessibility-critical domains; a degree in Design, HCI, Arts, or a related field (or equivalent practical experience). Working arrangements The role is on-site in the San Francisco Bay Area. It is a contract position. Pay and benefits $70/hr – $80/hr (approximately $145,600 – $166,400 annualised). Medical insurance is included. #J-18808-Ljbffr Hard Problems